Job Details

Lab Services Engineer

Company name
Thermo Fisher Scientific Inc.

Santa Clara, CA

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Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information:

Located in Santa Clara, CA, the Lab Services Engineer is the primary member of the Research Services Group organization that interfaces with Services staff and outside instrument vendors in performing regular maintenance and service of installations (IQ/OQ/PQ), troubleshooting, repairs and routine maintenance of all instrumentation and systems, and other OEM equipment and automation within the Services laboratory.

How will you make an impact?

The Lab Services Engineer predominantly supports the Research Services Group organization. In support of the lab staff, the LSE instructs on the operation and maintenance of the system, triages issues to involve Sales or Field Applications Specialists as needed, and provides a report in summary of service provided. The report acts as the feedback mechanism for review by RSL group.

What will you do?

Respond to Service team inquiries regarding Affymetrix and OEM Instrumentation and automation

Foster Services satisfaction by providing professional, timely and effective expert technical service and support

Provide troubleshooting of complex performance-related software and hardware issues for various instruments and ensure instrumentation is functioning to design specifications

Review communications and procedures pertaining to Field Service to keep up-to-date and informed; providing feedback and constructive criticism as needed

Maintain a fluid work schedule to accommodate the unpredictable nature of Services needs and expectations

Establish and maintain records of service duties on required reports, and submit in the stated time frame to the Lab Services supervisor(s)

Partner with Service lab staff and research, and development to address customer concerns, determine corrective action, and Service lab follow-up

Maintain spare parts inventory, tools, manuals, and test equipment, as needed, for all Affymetrix and OEM equipment and instruments

Report design, reliability, and maintenance problems to appropriate Services lab supervisors for review

Represent the Lab Services group on APL core teams and on sustaining teams for instrumentation, as needed.

Provide technical support to peers within the Lab Services team, including Services and R&D technical staff

Verify or validate new procedures, providing feedback to internal groups, as needed

Participate in process and operation improvement opportunities within the Services organization.

Comply with Services quality management systems, policies and procedures

Provide mentorship, if applicable

May be a Subject Matter Expert (software, fluidics, optics, etc)

Additional duties/responsibilities according to business needs

How will you get here?


Associate’s Degree or B.S. Degree

Associate’s Degree with 4-7 years

B.S. Degree with 3-4 years

Knowledge, Skills, Abilities:

Basic automation and instrument handling and troubleshooting

Program or Project Management Experience

Preferred previous experience with Affymetrix instruments

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Company info

Thermo Fisher Scientific Inc.
Website :

Company Profile
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Thermo Scientific, Life Technologies, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

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