Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
Responsibilities
To maximize impact, Humana is transitioning to a customer centric operating model in which teams will be built and organized around the customer journey. These new teams will have clear accountability for outcomes and be empowered to design, develop and deliver experiences in support of those outcomes. We are currently in the process of standing up the Stabilize Journey team. This team will focus on impacting the customer's journey for the post-discharge experience to ultimately improve member outcomes and reduce re-admissions.
The Director of Agile Product Management is accountable for foundational needs that span across three sets of moments, Transition Plan, Addressing Initial Medical and Community Needs, and Follow Up Care Accessibility. This allows for a comprehensive Stabilize Care Journey experience.
Required Qualifications
Bachelor's degree
Strong business acumen with value focus
Expert in member needs and driving initiatives with a 'member first' mindset
Experience problem solving and consultation within complex environments
Ability to use testing processes to supplement learnings
Facilitating cross-functional teams' efforts
Grounded in consumer-centric thinking
Collaborative and goal-focused
Deep expertise in one or more areas with a broad set of complementary capabilities
Open-minded in working differently
Collaborative and can shift quickly
See possibilities vs barriers
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Program or Project Management Experience
Preferred Qualifications:
Human Centered Design Experience
Master's Degree
Cross Functional experience at Humana
Knowledge of Agile Methodology
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome
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