Job Details

Allied Universal Client Manager

Company name
Allied Universal

Location
Albuquerque, NM, United States

Employment Type
Full-Time

Industry
Customer Service, Manager, Law Enforcement, Military, Security

Posted on
May 18, 2020

Valid Through
Aug 31, 2020

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Profile

Overview
We are North America\u2019s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.  In fact, over 65% of our managerial positions are filled by internal candidates.
 
For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!
 
Start your phenomenal career with Allied Universal today!
Job Description
North America's Leading Security Services Provider is Hiring
Client Manager - Albuquerque, NM
Great Benefits - Excellent Career Path Opportunities
Apply Now

 
DESCRIPTION
 
Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region.  The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.  The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.
 
KEY RESPONSIBILITIES:

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner
Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

ADDITIONAL RESPONSIBILITIES

Enforce Allied Universal's policies as outlined by the handbooks and executive memos
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
Maintain confidentiality of all information and data
Keep records and prepare accurate and timely reports both manually and through automated methods
Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
Perform other related duties and responsibilities as assigned or required
Actively participate in community and business related organizations

QUALIFICATIONS
The ideal candidate will possess a Bachelor\u2019s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry.  Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:

Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Ability to develop and grow client relationships
Ability to make decisions and conduct courageous conversations
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
In-depth understanding of financial performance
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Key Competencies:  Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability 
 
Closing
EOE/Minorities/Females/Vet/Disability 
Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

 
 
*ZR-SW
 
*CB-SW
Requisition ID2020-412205

Company info

Allied Universal
Website : http://www.aus.com

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