Job Details

On-Site Bilingual Spanish Customer Service Representative - 16/hr

Company name
TransPerfect Connect

Phoenix, AZ, United States

Employment Type

Customer Service, Bilingual, Healthcare

Posted on
Jan 04, 2022


This is an on-site position working in our Phoenix Office.

Location: 4809 E. Thistle Landing Dr., Phoenix AZ 85044

  • Full-time with Benefits:Award-winning benefits package, medical/dental, 401K, PTO and much more!
  • Career Advancements
  • Newly Renovated Corporate Office in the Phoenix Ahwatukee Area
  • State of the Art Game Room
  • Superior Employee Engagement Program

The Bilingual Medical Customer Service Representative is responsible for providing quality customer service for medical customers that consistently meets or exceeds Company standards of excellence and customer expectations. The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great customer service skills to ensure the highest level of customer satisfaction. This position requires the candidates to speak English and Spanish at a Bilingual Level.


  • Answer incoming and/or make outgoing calls to/from stakeholders, referral sources and new patients for the purpose of determining eligibility and scheduling new patient services within established time frames in a fast paced, high volume call center environment
  • Demonstrate the ability to prioritize and multi-task, operate multiple web based systems simultaneously, access and comprehend information to determine eligibility and/or insurance coverage, and perform data entry with a high level of accuracy
  • Be able to easily accept and adapt to changes in procedures, programs and/or role functions based on the needs of the company and/or changes in the RBHA/Commercial insurance environment
  • Validate all client eligibility via AHCCCS, RBHA, Insurance companies, etc., confirming services requested are covered contractually including reconciling eligibility/insurance coverage discrepancies
  • Create, update and access confidential client data in company Electronic Health Record with a high level of confidentiality and accuracy
  • Communicate effectively and professionally with both internal and external customers, including but not limited to notifying clinical staff of new patient appointments
  • Maintain internal department spreadsheet logs and/reports
  • Utilizes the department team to discuss, enhance, and resolve issues
  • Functions as an effective team member with co-workers and the community to build productive, collaborative relationships that support achievement of program goals and objectives.
  • Utilizes supervision effectively, takes initiative to secure professional development opportunities, and applies relevant information to the work setting.


  • Bilingual English<>Spanish
  • High School Diploma or G.E.D required
  • Associates degree preferred
  • 2 years or more of high volume/call center experience (preferred)
  • Experience with insurance verification, referrals, prior authorization or eligibility (preferred, not required)
  • Strong customer service skills
  • Excellent critical thinking skills and attention to detail
  • Experience with Word, Excel, Access, and Outlook
  • Accurate data entry skills, ability to coordinate the completion of multiple projects and tasks at once

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Company info

TransPerfect Connect

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