Norwood, MA, United States
Customer Service, Call Center
Jun 08, 2021
Sep 21, 2021
Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Customer Service Representative
Admin Solutions US
Permanent, Full Time
This position is for a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations. He or she conducts research to respond to more difficult customer inquiries and answers, documents and monitors call center interactions.
Answers, documents and monitors call center calls, emails and transactions.
Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
Documents client issues and escalates issues to appropriate parties to resolve.
Provides written and verbal feedback to colleagues in a professional manner.
Succeeding as a “Customer Service Representative” will require the following core qualifications and skills:
Strong communication / customer service skills
High level of attention to detail
Demonstrates excellent problem solving skills
Experience in a call center environment
Associates or Bachelor’s degree
LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Job Grade: MS1
LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.
By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.
LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.
LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).
For more information, visit lifeworks.com
Website : http://www.morneausobeco.com/