NCG Implementation Manager
Job Posting End Date: 05/24
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses â€“ Unum US, Colonial Life, and Starmount Life â€“ are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:This position is the implementation owner and partners with Field National Practice Sales Consultants and National Client Managers (NCM). Responsibilities include implementation of Unumâ€™s large complex National Client business â€“ >2000 employee lives for Group and VB. A primary accountability is to develop and execute customer focused solutions that align with Unum Service and Benefits capabilities that ultimately ensure that customer expectations are defined and met. This position is responsible for establishing relationships with internal business partners that promote effective implementation of National Client Group cases. This position is part of the new HR Connect Operations team and will be implementing products and services for customers who are also onboarding one or more of the HR Connect solutions at the same time.
Management of complex Large Case Implementations for NCG customers for all products and services including cross platform products and new offerings, divisions, plan administrators and locations.
Initiates, designs, and delivers communication process.
Develops and executes a formalized implementation project plan, requirements/objectives and strategy, customized and consistent with customer specifications stated in the RFP
Establishes and monitors implementation controls and checkpoints.
Serves as the primary contact for NCM, NCG Sales Specialist, client, Enrollment firms and brokers during the implementation process.
Leverage strong internal partnerships to ensure successful implementation and drives service resolutions that are part of the implementation requirements
Facilitate training and mentoring programs for unit, peers, cross-functional teams and Field Offices, sharing knowledge, best practices, project management skills, and implementation tools.
Identify opportunities for continuous improvement and offering development for National Client customers.
Positions and deliver Unumâ€™s Implementation Services and Customer Service offering in such a way that it becomes a competitive advantage for the National Client Group customer market (i.e. National Brokerage Houses, National Practice Leaders, National Client prospects, etc.)
Increase closing ratios of new National Client business through pre-sale activities:
Key role in finalist presentations.
Consultation services to NCG Sales Consultants and NCMâ€™s and Acquisition Analysts in responding to National Client Requests for Proposal (RFP), Underwriting, etc.
Enhance and maximize eCommerce solutions that enhance service delivery and streamline internal processing. Work with systems team to deliver solutions for National Client customers:
Electronic Booklet Delivery
Self-Insured Eligibility File Transfer
Customized eCommerce Service Delivery
4 year college degree or equivalent experience required
Proven ability as a project manager with a track record of driving customer solutions
In depth knowledge of Unumâ€™s products and services, business workflow, technology, financial offerings, benefits process, billing and administration processes, legal implications and taxation.
Understanding of external trends and marketplace issues relating to large employer marketplace.
Effectively develop relationships and negotiate strategically with customer management and tactically with customerâ€™s benefit personnel.
Knowledge of employee benefits issues as they impact the customer. Requires in-depth knowledge of Unum products and services impacting employee benefit plans and HR administration such as Workersâ€™ Compensation, pensions, health care, and legislation.
Comprehensive knowledge of eCommerce and Web based solutions supporting benefit plan administration.
Strong knowledge of the insurance business, product offerings, external drivers and corresponding workflow processes
Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both a strategic and tactical levels to achieve results with multiple and diverse priorities
Effectively achieves results through innovation and initiative. Adapts quickly to new challenges
Able to effectively weigh competing options and makes tough, timely decisions. Works well under pressure, managing multiple priorities and tight deadlines
Demonstrated success in a fast-paced, complex environment.
Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
Proven leadership and consultation skills
Able to cultivate strong relationships
Excellent communication, negotiation and persuasion skills; Demonstrates strong ability to direct and influence internal as well as external resources.
Strong technical aptitude.
Demonstrated effectiveness in continuous improvement
Proven ability to autonomously identify and research options and then develop and implement solutions
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unumâ€™s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance â€“ each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.
Website : http://www.unum.com
Since our founding in 1848, Unum has been known for breaking new ground in the business of benefits. Integrity, determination, innovation and leadership were at the core of our company 165 years ago, and they are just as relevant to our business today.