Call Center Specialist Full Time

Profile

Call Center Specialist — Full Time
The candidate will be responsible for answering incoming calls, routing calls to appropriate staff, screening potential new cases, and determining. Gather information from callers and sends messages/calls to appropriate personnel. Screen potential new cases, via telephone and in person to determine if they meet the law firm criteria. Operate communication systems such as telephone, computer, and call center software. Perform other call center duties as needed. Must have a High School Diploma, however. Some college experience or degree is preferred. Telemarketing skills are a plus. Prior experience working in a law firm or legal experience is a plus. Should have the ability to read and comprehend simple instructions as well as write thorough notes. Should have the ability to effectively present information to clients and upper management of the firm. Should have the ability to multitask (i.e. listen type, and talk on the phone all at the same time).

Company info

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