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Job Details

Customer Service and Field Support

Company name
Intuitive Surgical, Inc.

Sunnyvale, CA, United States

Employment Type

Customer Service

Posted on
Jun 26, 2020

Valid Through
Oct 09, 2020

Apply for this job


Customer Service and Field Support','US-CA-Sunnyvale-US-CA-Sunnyvale','','','','Full-time','','false','Director, Clinical Research','201259','!*!Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.Primary Function of Position:

The ION Director, Clinical Research & Development will

play a critical role in the early adoption of the ION® platform

and enable customers to proficiently apply robotic-assisted  minimally-invasive care for lung biopsy.  The individual will be primarly responsible for taking holistic customer

product experience to the next level by deeply understanding the user

experience.  This includes generating

clinical evidence to support best practices, and identifying clinical needs and

customer requirements for new product development.  This key contributor will cooperate with

cross functional teams of subject matter and channel experts and foster mutual

understanding among clinicians, customer training, - education, sales &

marketing experts, as well as application- and development engineers to enable

customers to utilize ION® to its fullest potential and address patient


The individual is expected to provide an extraordinary

degree of communication, collaboration and information gathering while presenting

business solutions to the ISI Endoluminal  Leadership team.  The successful leader will need to

demonstrate a broad set of business and personnel skills in support of the

following responsibilities:

Roles and Responsibilities:

Effectively manage change and

complexity within a rapidly-evolving organization to achieve organization goals

while preserving and contributing to a healthy team cultureWork

closely with Clinical Application & Clinical Development Engineering, Sales

Operations, Customer Training & Product Education, Marketing and other

key internal teams to identify opportunties to better leverage Intuitive

resources and Ecosystem to increase effectiveness and streamline customer

experiencee. Participate

in high-quality clinical evidence generation through collaborative

research initiatives. Work with clinicians, hospitals, and

medical/surgical societies to establish and publish the benefits of

Intuitive technologies while maintaining a patients-first mindset. Examine

outcomes data to generate evidence showing the value of Intuitive

technologies to patients, surgeons, societies, and other key stakeholders.Provide

guidance to Product Development Engineering and experienced Ion users for

creation of objective evidence that corroborates recommended procedural

best practices highlighted in Intuitive training materials.Lead

collaborations with internal and external partners to identify procedural

technique improvements, expand indications, and evaluate technologies

compatible with Intuitive products. Assemble

voice-of-customer feedback to establish clinical requirements, user needs,

and design specifications for new product developments.


','!*!Core Competencies, Skills and Experience


MS, Phd (Biomedical

Engineering, Mechanical Engineering or equivalent field), or MD in

scientific field is required.Minimum of 12 years of healthcare

leadership experienceAbility to travel up to 50% and located

near a major airportDemonstrated ability to manage complexity

and work in an environment of changeStrong problem solving skillsEffective communication and interpersonal

skills Knowledge of the

Pulmonology/Bronchoscopy space environment is a plus 

Experience with design controls and

product development activities in a medical device industryExperience working with physicians in an

operating room or endoscopy room environment and proven clinical

credibility. Excellent ability to interact with

physicians and other professionals inside and outside the company.Experience in providing work direction

for others and have mentoring and interpersonal skills to train &

manage clinicians and internal customer support teamsConsistently shows dedication or strong

work-ethic to help meet aggressive timelines when necessary Successful introduction of new technologies to the market

preferredWe are an AA/EEO/Veterans/Disabled employer.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

','Director, Clinical Research

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