It Help Desk Specialist

Profile

IT Help Desk Specialist

The candidate's role also involves providing ticket resolution for users, help desk troubleshooting assistance, as well as providing support and solutions to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and peripherals/printers. The goal of this position is to create value for end-users. Job Responsibilities: Deliver front-line technical support for all user requests through email, phone, and in person; Respond to basic IT requests such as password resets, peripheral as well as desktop/laptop/ iPad/iPhone configurations, software installations, and hardware repair; Support common enterprise software solutions including Microsoft Office 365 and Adobe suite; Provide routine maintenance of computer equipment including setup and removal of any computers, laptops, or monitors; Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution; Guide users through complex steps to resolve issues in a friendly and polite manner; Maintain detailed notes and documentation; Troubleshoot iManage issues; Required: may require occasional night and weekend work. Participation in a rotating on-call schedule is required; Should have Knowledge of computer and/or network security systems, applications, procedures, and techniques; Ability to install, configure and maintain computers, networks, and related hardware and software; Should have Experience identifying and resolving computer system malfunctions and operations problems.

Company info

Odin, Feldman & Pittleman, P.C.
1775 Wiehle Avenue, Suite 400
Reston
Virginia
United States 20190
Website : http://www.ofplaw.com