Senior Equal Opportunity Investigator

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Senior Equal Opportunity Investigator

Duties: Under the direction of the Deputy Chief Equal Opportunity Officer, partners with Agency management to develop, coordinate, implement, enforce and monitor policies and procedures to ensure proactive measures to prevent (or eliminate) discrimination as required by Federal, State and local statutes. Serves as a senior-level investigator and Equal Opportunity subject matter expert (EEO and Title VI) for the Agency’s HR, Planning, Government and Community Relations and Operations business partners, leaders and employees. Conducts highly complex, sensitive and multi-faceted investigations of allegations of discrimination made by employees, applicants, customers and community members, and counsels employees, supervisors and managers regarding alleged acts of discrimination while managing and monitoring the activities of other MTA EO investigators. Receives, investigates and makes recommendations to EEO management on formal and informal complaints from applicants, employees, customers and community members and organizations pertaining to Title VI, Title VII, ADA, the Rehabilitation Act, Environmental Justice and Limited English Proficiency directives. Provide oversight and guidance to complaint and conflict resolution work by EO Investigators that includes assisting with complex issues, facilitating difficult conversations, designing and implementing interventions, providing strategies for formal conflict resolution, as well as conducting formal investigations and issuing written finding and determinations. Manage the record keeping function for investigations including electronic and written materials, and ensure the accuracy of the data. Ensures that all inquiry and investigation activities are completed in conformity with Equal Opportunity Guidance, Equal Opportunity best practices and effective investigative procedures and established MTA policies and processes. Teams with supervisors, managers, executives and other groups in the resolution of complaints of discrimination and discriminatory harassment and related EO concerns. Serves as the coordinator and primary contact for the Agency’s formal EO investigations and the life cycle of investigatory inquiries. Manage the process for presenting investigatory results to Agency leaders on a need to know basis by ensuring that investigative reports are thorough, answers all investigative questions, and reaches appropriate conclusions based on the results of the investigation. Primarily responsible for providing counsel, advice and assistance to employees, applicants, customers and community members/organizations concerning allegations of for discrimination, harassment and disparate impact. Remain current and knowledgeable of nondiscrimination laws, rules and regulations to maintain a comprehensive understanding of the various type of evidence required to prove that a violation has occurred; detect discrepancies in information and/or distinguish between relevant and irrelevant information/evidence to support or discredit the allegations of discriminatory practices; make evaluative judgment based on the application of statutory or regulatory provisions and administrative procedures when making a determination as to whether there is reasonable cause to support a finding that a violation of policy on nondiscrimination has occurred, and make objective recommendations regarding resolutions and appropriate remedies. Document efforts and conclusion of informal resolutions. Responsible for the project management of Agency complaints to ensure timely response, resolution and closure. Conduct confidential and sensitive investigations of equal opportunity complaints in a thorough and timely manner. Conduct thorough analysis of evidence gathered in accordance with applicable equal opportunity laws, regulations and established internal policies and procedures. Follow up on all new complaints in a timely manner. Secure relevant documentation to prove or disprove allegations in complaint. Maintain accuracy and thorough records and notes on the investigatory process including: maintaining case files that contain investigative summaries on procedures followed, interview reports, documentation on evidence and policies, witness list, remedial actions taken and policy changes. Conduct pre-determination settlement discussions and negotiations, as necessary. Coordinate with appropriate departments (i.e. Legal, HR, Labor Relations, Operations, Inspector General, etc.) as needed to complete the investigative process and assure proper follow up. Review complaint data to identify issues and potential environmental toxicity. Partner with other offices, as needed, to design and facilitate targeted educational training on broader topics of equity, inclusion and diversity identified through complaint trending data.

Additional Information

Job ID: 97613

Company info

Metropolitan Transportation Authority (MTA)
Jamaica Station
New York
New York
United States 11435
Website : http://www.mta.info