IT Digital Support Analyst

Profile

IT Digital Support Analyst

Responsibilities: Configure and support in-room video conferencing systems. Respond to support requests for assistance with A/V systems. Provide day to day organization and execution of in-person and virtual events for Withers Bergman personnel, including communicating with clients, third-party vendors, and partners. Configure and support webcast/webinar and/or podcast events; monitoring and supporting multiple webinars running simultaneously. Responsible for communication with event organizers to capture meaningful technical details. Work in collaboration with Service Delivery, Infrastructure and Application services to provide support for A/V and Video Conference technologies. Perform proactive meeting room technology reviews and preventative maintenance as required to ensure accurate implementation and operational support. Ensure that relevant help documentation is available. Ensure the presentation and safety of the room technology is maintained. Communicate housekeeping and technical issues outside of A/V technology to appropriate departments. Follow established policies, procedures, and technology standards to ensure system availability and security. Maintain and handle hardware policies for computer, peripherals, and presentation equipment. Daily room sweeps complete daily sweep inspections of all conference rooms and perform AV basic troubleshooting and document results for the team.

Company info

Withers
157 Church Street P.O. Box 426
New Haven
Connecticut
United States 06502
Website : http://www.withersworldwide.com/