Job Details

Client Service Specialist - Scottsdale AZ

Company name
TD Ameritrade IP Company, Inc

Scottsdale, AZ

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The Client Service Specialist provides excellent service, operation and sales support to the Branch staff and our clients.   Serves as the initial point of contact with responsibilities to greet, direct, and assist walk-in or call-in clients with any service related issues as well as account questions, issues, problem resolution, and escalations.   Builds positive relationships with peers, business partners, and colleagues while working effectively with others to accomplish organizational goals.  


Responsible for the day-to-day operations and administrative functions of the branch.

Work with Investment Consultants to communicate solutions either directly or indirectly with clients.

Identify and refer lead opportunities to Investment Consultants

Acts as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partners

Adhere to all compliance/risk procedures and follow corporate and industry protocols.

Ensure that all paperwork, policy and procedures for client requests have been adhered to in order to satisfy compliance requirements.

Assist Branch Manager in performing daily key compliance and oversight activities for the branch.

Participate in projects to improve processes and enhance the client experience

Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm. 



Excellent communication and computer skills, including MS Word, Excel, and Powerpoint.

Research and resolution of complex client inquiries via phone, cases, and chat

Excellent interpersonal and organizational skills; Strong attention to detail.

Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.

Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.

Must demonstrate a positive and professional image at all times.

Series 7 preferred (or ability to obtain within 90 days of hire)

Series 63 & 65 or 66 preferred (or ability to obtain within 90 days of hire)

1-2 years of customer service and/or sales experience preferred.

Military education or experience may be considered in lieu of civilian requirements.

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Company info

TD Ameritrade IP Company, Inc
Website :

Company Profile
When the Securities and Exchange Commission eliminated the practice of fixed brokerage commissions on May 1, 1975, none of the major brokerage firms at the time thought anyone would ‘break ranks’ and offer discounted commissions. But, a handful of small firms, including First Omaha Securities, Inc., saw a unique opportunity. First Omaha Securities evolved into TD Ameritrade, and for over 35 years has remained a pioneer in an industry that continues to innovate new ways that make Wall Street more accessible to the individual investor. In the 1980s and 1990s, TD Ameritrade pioneered a number of ‘firsts,’ leveraging technology to make investing easier, faster, and more efficient. In 1988, the company was the first to offer touch-tone phone trading. And, in 1995 it acquired K. Aufhauser & Co., which was credited with executing the first online trade in 1994. Following its Initial Public Offering (IPO) in March 1997, the company combined its various brokerage units into one broker dealer, Ameritrade, Inc., and launched its first national advertising campaign, complete with a pricing philosophy that continues today.

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