Job Details

Customer Account Manager

Company name
Aaron's, Inc.

Location
Garland, TX, United States

Employment Type
Full-Time

Industry
Account Management, Customer Service, Manager, Retail

Posted on
Sep 05,2019

Valid Through
Dec 19,2019

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Profile

We are Aaron’s - an industry

leader in the sales and lease-to-own retailer known for quality brand names and

superior customer service. We provide our team members the opportunity to reach

their full potential in a team-oriented, high-energy, recognition-based

environment with competitive pay and benefits. This is much more than a job –

It is a career with purpose.

Aaron’s Customer Account Managers drive the success of our stores

by leading the customer accounts department with the primary goal of achieving

company standards for collections and lease renewals. As a Customer Account

Manager, you will strategically influence team performance to help our

customers achieve their goals of ownership and assume a wide variety of job

functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate

empathy, listen attentively, and successfully navigate difficult conversations.

Strong leadership, multi-tasking, organizational, and negotiation/persuasion

skills are essential. Like all Aaron’s team members, Customer Account Managers

share our purpose and passion for making a real difference in the lives of

others and the rewards that come from creating strong personal connections for life.

The Work

· Attainment and upkeep of customers’ accounts including maintaining

updated customer information in the store computer system and documenting all

customer payment appointments

· Assist General Manager with operational functions which include

account recommendations, payment frequency and payment history to monitor

accuracy

· Second up to the General Manager

· Build authentic customer relationships to support customers in

their ownership goals and drive sales

· Manage the collections process by counseling customers to gain

timely lease/merchandise renewals

· Review and close lease agreements, which includes confirming

customer identification, collecting money and obtain customer signatures on

lease agreements

· Contact customers who have not renewed merchandise agreements

· Maintain customers contact over the phone and through home visits

· Update customers information and maintain accuracy

· Manage entire accounts staff to achieve daily, weekly and monthly

accounts department goals

· Clean and certify merchandise in the cleaning station for all

merchandise personally returned

· Complete and maintain weekly vehicle maintenance sheet and route

sheets daily

· Load, secure and protect product in company vehicle

· Safely operate company vehicle

· Assist the Sales Team as needed

· Any other reasonable duties requested by management

Requirements

· At least 21 years old with a valid state Driver’s License and

compliance with the Company’s Driver Qualification Policy; including satisfactory

MVR (driving record)

· Must meet DOT requirements to obtain certification in required

states

· Ability to work schedule of hours varying from 8 am to 9 pm

· Ability to lift up to 50 lbs. without help and up to 300 lbs. with

the assistance of a dolly

· Two years of college or two years of previous management

experience preferred

· High School diploma or equivalent preferred

· Excellent interpersonal and communication skills

· High energy with the ability to effectively perform all functions

of the store and multitasking effectively

· Proper telephone etiquette

· Uphold the Aaron’s Brand and protect company assets

· Maintain a professional appearance

· Proficient computer skills

Rewards

Team members enjoy access to career training and advancement opportunities, and

rewarded with competitive compensation and a comprehensive benefits package,

which includes:

· Paid time off including vacation days, sick days and holidays

· Medical, dental & vision insurance

· 401(k) plan with company match

· Flexible spending accounts

· Life insurance

· Disability benefits

· Stock Purchase Plan

· Team Member purchase discounts

About Aaron’s

At Aaron’s we provide sales and lease-to-ownership specialty items relating to

furniture, consumer electronics, home appliances, and accessories through its

more than 1,800 Company-operated and franchised stores. Our customers shop at

Aaron’s for the same reason you should choose us for the next step in your

career – our ability to influence people’s lives. We help people “OWN IT”, and

if you are looking for a company with the passion and dedication to make a

difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse work environment, celebrates our

team members’ differences, and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without

regard to race, color, pregnancy, religion, sex, sexual orientation, gender

identity, national origin, age, disability, Veteran status, military duty,

gender expression, genetic information, or any other protected class.

Aaron’s is an Equal Opportunity Employer.

Company info

Aaron's, Inc.
Website : http://www.aarons.com

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