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Job Details

Asset Protection Case Approval Clerical Full Time: Willowbrook

Company name
Macy's, Inc

Houston, TX, United States

Employment Type


Posted on
Jul 31, 2020

Valid Through
Nov 13, 2020

Apply for this job


Asset Protection Case Approval Clerical, Full Time: Willowbrook','717123837','!*!Overview:The Asset Protection Clerical’s primary responsibility will be to answer incoming calls for the disposition of cases in adherence of our criminal prosecution policy and jurisdictional ordinances. To manage the case approval process in stores to include data entry, research, typing, maintaining and updating records.Essential Functions:Prepare and review completed reports relative to all theft incidents, merchandise recoveries, and other activities as assigned by the Asset Protection Training Advisor.Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.Successfully complete all Asset Protection training requirements and maintain personal certifications as required by law.Works on special assignments, investigations, and surveillance as directed by Asset Protection Training Advisor.Perform these functions in an efficient manner, as directed by the Supervisor.Answer incoming calls and communicating with AP colleagues seeking assistance.Follow up on open issues and communicate to their supervisor as appropriate.  Maintain knowledge of AP policies and procedures.  Maintain system knowledge of our Case Management Applications.  Regular, dependable, attendance and punctuality.Perform other duties as necessary assigned.Qualifications:Education/Experience:High School Diploma or equivalent.  Some college is desirable. Completion of Store Detective Training program required upon assignment to position.     Communication Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.Ability to communicate with peers, and managers.  Ability to communicate over the phone, via e-mail, and memos with proper etiquette. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.Able to use a calculator.  Reasoning Ability: Self-starter, able to work independently and as part of a team and must have good time management skills. Ability to carry out detailed simple written and oral instructions.Ability to solve problems involving a few concrete variables in standardized situations. Physical Demands: Regularly required to sit, talk and hear.Occasionally required to reach with hands and arms. Requires close vision and color vision. Other Skills: Must be a highly motivated, detail oriented, well-organized, self-starter that possesses the ability to follow instructions and consistently act in a professional manner.  Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful situations.Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency.Should be comfortable with the use of computers, portal navigation, and keyboarding skills. Navigate multiple computer applications and work from a dual monitor setup. Be a self-starter who is comfortable taking the initiative; strong decision-making abilities. Strong analytical skills.Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job overview is not all inclusive.  In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.','','United States-Texas-Houston','Non-Commissioned Sales','Asset Protection Case Approval Clerical, Full Time: Willowbrook

Company info

Macy's, Inc
Website :

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