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Job Details

Quality Manager

Company name
Watson Furniture Group, Inc.

Location
Poulsbo, WA, United States

Employment Type
Full-Time

Industry
Quality

Posted on
Jun 26, 2020

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Profile

We are seeking a Quality Manager to ensure that our products and services meet requirements to achieve best in class customer satisfaction. The Quality Manager is a key member of the operations management team, our internal customer voice, and should be possessing a responsibility towards potential and existing customers as well as our competitors. Designing, implementing and maintaining the Watson Quality Management System is the core focus of this role.

Responsibilities:

  • Understand customer needs (internal and external) to continue development effective and efficient quality control processes
  • Review and approve specifications for products and processes
  • Set requirements for raw material and components from suppliers and monitor compliance
  • Establish vendor quality rating, reporting and corrective action policy and procedure
  • Supervise inspectors, technicians and other staff to provide guidance and feedback
  • Improve quality related data collection system
  • Periodically solicit feedback from clients and sales team to assess if requirements and product satisfaction is being achieved
  • Submit key performance indicators to appropriate executives
  • Lead and administer Watson’s warranty / RMA systems
  • Reduce the cost and rate of occurrence of SFR (Shop Floor Replacements/Rework)
  • Partner with Scheduling & Sourcing and Engineering and Product Development Managers to achieve performance improvement goals
  • Maintain the compliance with Watson Management System (ISO 9001)
  • Maintain the compliance with UL certified in-house produced electrical components
  • Champion opportunities for improvement to company products, manufacturing processes and management system procedures

Qualifications:

  • BS in a technical field or appropriate work experience
  • Conscientious and responsible
  • A keen eye for detail, abnormality identification, and a results driven approach
  • Solid communication skills
  • Good organizational and leadership skills
  • Expert knowledge in the application of problem-solving methods (e.g., 8D, CAPA, RCCA)
  • Proficient in MS Office
  • Familiar with CAD, CAM, and data collection software
  • Ability to train others and teach job instruction skills
  • In depth understanding of quality control procedures and industry standards
  • Excellent math abilities and working knowledge of efficient data analysis methods
           

Company info

Watson Furniture Group, Inc.

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