Job Details

Disney Store Assistant Store Manager

Company name

Elizabeth, NJ, United States

Employment Type

Manager, Retail, Bluecollar

Posted on
Oct 13, 2021

Valid Through
Jan 26, 2022

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Job Summary:

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores,,,,, and For more information, please follow us at:, and


The Assistant Store Manager supports the General/Store Manager by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has “The Best Retail Experience in the World”. This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.

Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand

Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand

Supports and participates in initiatives that give back to the community to promote the Disney brand

Works in collaboration with Team to leverage synergy opportunities across functions and businesses

Considers impact of actions on individual, team and the organization

Supports the recruitment, retention and development of a diverse range of talented people

Strengthens others through consistent coaching and feedback while driving productivity and morale of the team

Supports an environment that encourages creative thinking and supports risk taking

Holds self and others accountable to high performance standards while providing Guests with memorable experiences

Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans

Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)

Manages time, projects, processes and resources to produce desired outcomes

Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy

Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

Ability to communicate effectively with all levels, even under pressure

Demonstrate ability to give basic direction and feedback to Cast Members and function in a collaborative team environment

Proven ability to create a positive work environment

Ability to listen to feedback and take constructive action

Must maintain a professional appearance and adhere to Disney Store grooming guidelines

Basic Qualifications:

Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

Must be able to submit verification of legal right to work in the United States

Must be at least 18 years of age

Preferred Qualifications:

Two to four years experience in specialty retail in a leadership role

Ability to speak fluently in another language in addition to English

Comfortable storytelling in front of large groups of people

Required Education

High School Diploma or equivalent

Preferred Education

College Degree or equivalent

Job ID: 873985BR

Location: Elizabeth,New Jersey

Job Posting Company: Parks, Experiences and Products

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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