Complaint Investigator

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Complaint Investigator

The candidate will responsible for the resolution of complaints of discrimination and harassment based on a University protected class and will ensure effective and efficient management of complaints. The position reports to the Director of Equal Opportunity and Title IX and is responsible for the following job duties and responsibilities. Intake complaints and assess appropriate resolution process and procedural protocol to be followed. Provide consultation and education to students, faculty, and/or staff on harassment, discrimination, sexual misconduct, interpersonal violence, related retaliation, policies, procedures, and options for resolution of complaint matters. Investigate complaints of discrimination and harassment filed by students, staff, faculty, or visitors in compliance with federal and state laws, executive orders, and University policies and procedures. Process within specific time constraints investigations, analyses, and report findings and conclusions of complaints filed with the OED. Ensure effective, efficient, thorough and impartial investigations while ensuring attention to detail and accuracy regarding facts, relevance, and investigation documentation. Investigation duties will include, but are not limited to: develop an investigation plan, analyze complaint to identify allegations, interviewing complainant and respondents, identify and interview witnesses, identify and collect relevant documentation, appropriately document interviews and other investigation findings according to the OED investigation process format, and analyze information gleaned from investigation to determine findings. Conduct a thorough and well-documented investigative process by gathering and documenting evidentiary material. Maintain accurate and thorough records and notes of investigatory process. Develop comprehensive, unbiased written reports that include a written analysis and findings from the complaint investigation to the appropriate University office or administrator in accordance with applicable University policies and the OED investigation process format. Provide regular updates to the Associate Provost and OED Case Management team about case management approach, status, and progress. Prepare materials for, assist with, and participate in appeals hearings, as assigned. Facilitate, within specific time constraints, informal resolution of complaints, when appropriate. Document efforts and conclusion of informal resolution. Interact with students, faculty, managers, administrators, and employees at all levels of the University in performing investigative and informal resolution duties. Collaborate with the Office of the University Counsel with investigations involving the Equal Employment Opportunity Commission, Office of Civil Rights, and North Carolina Office of State Human Resources complaints, as well as complaints raised by other applicable outside agencies, organizations, and constituencies. Collaborate with key partners in the University community (i.e., Dean of Students, Office of Student Rights and Responsibilities, ECU Police Department, Human Resources, Office of Internal Audit), as appropriate. Serve as one of the subject matter experts on equity and diversity matters and related policies and procedures. Review and propose to the Associate Provost updates to University harassment and discrimination policies and procedures to ensure compliance with equal opportunity laws and regulations. Work collaboratively with OED staff to provide content for marketing, communication, education and training. Identify trends and recommend best practices related to higher education investigations, policies, and procedures. Must have Masters, J.D., or Advanced Degree; or Bachelor's degree with relevant education and experience. All degrees should be from appropriately accredited institutions are required. Demonstrated experience in conducting thorough investigations are required. Ability to work in a culturally diverse environment and interact with culturally diverse individuals at all levels of the organization are required. Evidence of excellent academic and or legal writing as well as oral communication, and human relations/interpersonal skills and the ability to articulate findings in writing are required. Evidence of necessary analytical skills to determine whether a policy violation occurred by the applicable standard of evidence.

Additional Information

Position Number: 002509.

Company info

East Carolina University
E 5th Street
Greenville
North Carolina
United States 27858
Website : http://www.ecu.edu