Customer Success Manager

Profile

Customer Success Manager
Duties: Will own and manage a renewal book of business of customers and, as their strategic advisor, Will guide them to success on their journey. Will actively monitor account adoption throughout the length of the relationship, and ensure high uptake of products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value. Will lead the renewal negotiation process directly with customers (up to the C-Suite level) from requirements gathering to the finalization of agreements, and actively work on at-risk accounts by collaborating with internal teams to mitigate churn. Will identify and drive expansion and growth opportunities as you guide customers through success milestones and Will help strategize and execute plans to earn additional spend from the customer. Will advocate for product features and improvements as the voice of the customer and work cross-functionally with internal product teams to champion change. Will develop a high level of knowledge and understanding of IP & Brand protection by keeping up with industry news, trends, and best practices.

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