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Job Details

Customer Account Specialist I

Company name
Veritiv Corporation

Location
Rogers, MN

Apply for this job






Profile

Veritiv has an expansive North American network with more than 180 locations, and we do business with

more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our

systems and processes to support a successful and sustainable future. We don't just encourage an

entrepreneurial spirit, we embody it.

Are you looking to join a company where you feel empowered in your work and your job is not just a job,

but a path toward a rewarding and successful career? Do you want to be part of a company that

customers and suppliers not only want to do business with but need to do business with?

If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply

to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where

you can realize your full potential.

Position Description

Job Summary and Scope

To build customer loyalty and confidence by receiving and responding to customer inquiries via all sources. Work directly with the customer and sales professional as a main source for Veritiv products, service, and problem resolution. Ensure that customer expectations are met. Continually strive to improve customer relationship.

Job Responsibilities:

Communicates with customer to understand needs and concerns

Develops solutions for customer independently, with field rep or manager

Performs in-depth merchandising in collaboration with Merchandising Department and order placement supporting the direct order entry and follow up on those orders.

Place, Monitor, and Track customer orders received. Manage and track all back order and open orders

Process credits and returns in a timely manner

Identify, monitor and resolve potential problematic customer issues including service failures etc.

Maintain open lines of communication with external and internal customers

Solves a range of straightforward problems; analyzes possible solutions using standard procedures

Manage consignment, converting, kidding, slitting and customer dedicated inventory via established policies and procedures.

Assist in the training and mentoring of customer service professionals

Recommends changes in process and procedures based on customer feedback

Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction

Uses available toolset to organize and communicate

Upsell, Cross sell and substitute items

Performs other related duties and responsibilities as required or assigned

Required Skills

Punctual and regular attendance

Strong customer service skills (friendly, courteous and helpful)

Strong communication skills (listening, verbal and written)

Negotiation skills

Ability to recognize and resolve majority of issues independently

Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills

Ability to prioritize, set and consistently achieve goals, strong time management skills

Strong team player (peers, other functions, management)

Strong understanding of Veritiv products, services, processes and procedures

Demonstrates a willingness to learn and take on additional responsibilities for future professional growth.

Strong system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel

Can communicate to all levels within the organization

Contribute to providing a safe work environment

Required Experience/Education

Customer Service experience 5-10 years preferred.

Industry experience 2-5 years preferred.

High School diploma/GED required, Associates/Bachelor degree preferred.

Working Conditions/Physical Requirements

Office Environment

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Company info

Veritiv Corporation
Website : http://www.veritivcorp.com

Company Profile
Veritiv is a North American leader in business-to-business distribution solutions. Helping shape your business success drives everything we do. Our name is based on this commitment and on the core strengths of our business. Derived from verity, it says we’re true to our word, our beliefs, and your needs. The words connective and active in our name signify that we collaborate with you to create solutions that work hard for your business. In today’s rapidly evolving marketplace, you need an edge. You want to increase efficiency, productivity, predictability and sustainability while cutting costs. Our packaging, print, facility, publishing and print management solutions span the entire lifecycle of business operations so you can achieve these goals. And with our industry-leading expertise, proprietary tools and creative ideas, you’ll get the help you need to stay ahead.

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