Description GENERAL PURPOSE:\u00a0Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.\u00a0RESPONSIBILITIES:Handles incoming calls for precertification and status of providers in our network. Responsible for appropriate documentation of precertification calls.\u00a0Responsible for handling incoming fax and mail inquiries for precertification or provider status.\u00a0Handles web request and emails as required from internal and external contacts.Maintain appropriate audit results and call protocols to deliver service expectations to customers.Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.\u00a0 Qualifications KNOWLEDGE:\u00a02 TO 3 years experience in service operations environment, preferably call center environment.Knowledge of Medical Coding and Billing.\u00a0Articulate, service oriented and accurate documentation process skills.Analytical, attention to detail and quality oriented.Strong organizational and time management skills.Strong written and verbal communication skills.Knowledge of MS applications.Problem solving skills.Ability to manage multiple tasks and work under pressure in a fast paced environment.\u00a040 WPMQualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: SeeYourself@cigna.com
Website : http://www.cigna.com
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.