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Job Details

Process Executive

Company name

Fargo, ND

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Customer Service Representatives (CSR) areresponsible for making outbound or taking inbound customer calls in anautomated, high volume call center environment.  They are the\Beverage Expert\ for an assigned customer base.  Takingreplenishment orders and selling in new products and promotions to help growthe accounts profit, revenue and/or traffic while increasing the client'svolume and profit is the primary job accountability.  Cognizant thrives onimpeccable customer service.  Maintaining accurate and complete customerorders is necessary.  Sales experience, attention to detail, computerexperience in a Windows or web based environment, ability to multi-task,professional maturity and drive for results are key attributes for a CSR. A CSR is responsible for handling, via telephone, routine customer serviceinquiries, as well as escalation calls, related to product sales and deliveryissues.  Our Sales Reps should be able to turn calls into a positiveexperience for our customers by using our best call guidelines.  Inaddition, Representatives are expected to exhibit active involvement andsupport of their team.   Job responsibilities include following procedureby adhering to an assigned schedule, addressing or escalating customer issuesaccording to procedure, selling our beverages to our established and newcustomers.  Candidates should be able to use issue resolution andfollow-up to handle a wide variety of questions, issues, and customer serviceneeds with seamless coordination and communication with customers. 90days of training, with no time off. Hours will be an 8 hour shift between 7am-7pm. Benefitsavailable first day of employment (Medical, Vision, Dental).  Additional benefits:  Personal Time Off (after 90 days oftraining), 401(k), Life insurance, Paid Holidays plus many more. MINIMUM REQUIREMENTS:• High school diploma or GED • Previous customer service experience• Willingness to work flexible work hours (8 hourshift, scheduled between 7:00am-7:00pm)-set schedule after training• NoWeekends or late nights PREFERRED EXPERIENCE:• Previous Sales Experience• 2 years of previous customer service experience Strong French or Spanish speaking a plus

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Company Profile
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

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