Consumer Relations Representative

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Job Information

Tyson Foods

Consumer Relations Representative

in

Springdale

Arkansas

At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.

En Tyson Foods, la seguridad de los miembros de nuestro equipo es nuestra principal prioridad. Por esa razón, los solicitantes seleccionados para este puesto deben estar completamente vacunados contra COVID-19 como condición de empleo. Se requerirá la verificación de la vacuna para ingresar a las instalaciones de Tyson.

Job Details:

This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends should special situations arise.

Essential Duties & Responsibilities Include:

On the job training in the Astute Agent CMR, Tyson Spec Systems, Power BI and PDM (3 months given the broad product ranges)

Instruction for over 1000 product packaging familiarization.

Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers.

Educate Customers and Consumer on USDA Best Food Safety Practices

Tyson history

Answer employee questions on W-2’s during tax season (when are they receiving them)

Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement)

Learn where every product is produced.

Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer.

Ability to discuss issues with customers and consumers that are a high risk to our company.

Requirements:

Education: Broad knowledge in professional field or an equivalent combination of education and experience

Experience: Customer Service/Public Relations background

Computer Skills: Intermediate computer skills including Tyson systems.

Communication Skills: Excellent verbal and written communication skills.

Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities.

Supervisory: No direct reports.

Travel: NA

This position is slated for candidates who are currently residing in the NWA area. Priority consideration will be provided to these applicants first. If local applicants are not selected, applicants from other locations will then be reviewed for consideration.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (https://www.tysonfoods.com/sites/default/files/2020-07/CCPA applicant notification.pdf) .

At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.

At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!

We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.

We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose (http://www.tysonfoods.com/who-we-are/our-story/purpose-values) .

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Company info

Tyson Foods, Inc.
Website : https://www.tysonfoods.com/