Analyst Digital Strategy and Discovery

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Who We Are: We're a world-class group of innovators and strategists committed to transforming the digital landscape, one award-winning experience at a time. Here on the Digital Experience & Platforms (DXP) team, we manage the Xfinity.com, Xfinity Assistant, and IVR (Interactive Voice Response) digital properties for millions of customers. It's a collaborative environment that values bold ideas and independent thinkers. Ours is an entrepreneurial, fast-growing team that creates opportunities to educate and empower both new and existing customers. And whenever possible, surprise and delight our audiences, too. We strive to build long-lasting relationships using smart, easy, and transparent features and solutions to foster trust and loyalty with our entire customer base because outstanding customer experience is our best product, period.

Job Description

What We're Looking For:The Digital Strategy & Discovery team is searching for an Analyst level candidate interested in working for a team that is shaping strategy, ensuring the organization is focused on the highest priority and impactful activities, and continually looking for ways to optimize how we operate within our organization and with partner organizations. Through close collaboration with digital experience, platforms, and go-to-market teams, you will be helping chart the course for how our teams operate most effectively and efficiently to deliver on the company's digital transformation goals.

What you'll do:

Support the development and documentation of organizational processes.

Partner with cross-functional teams to develop and implement new or optimized engagement models and strategies that align with business objectives.

Assist with the setup and maintenance of team documentation, ensuring that all materials are up to date and easily accessible to all team members.

Coordinate with DXP cross-functional teams to optimize onboarding experiences for new team members, ensuring smooth and efficient onboarding.

Guide internal and cross-functional working sessions designed to uncover areas for improvement and workflow optimizations.

How you'll work:

Meet widely with team members to understand their pain points and areas for optimizing their employee experience through better operating methods.

Establish partnerships within external organizations to gain insights on how they work most effectively and solicit feedback on how engagements with DXP could be improved.

Be detail-oriented and able to ensure that processes are thoroughly documented and controlled.

Commitment to continuous improvement, including staying up to date with industry trends and best practices and continuously seeking ways to improve processes and outcomes.

Communicate vision, status, and performance metrics to key stakeholders and business leaders on a regular basis.

You'll have the ability to:

Clearly communicates concepts, ideas, and solutions

Quickly understand complex systems and processes to identify areas for improvement

Demonstrate strong time management skills, delivering on time

Contribute to positive change within and across organizations

Analyze and interpret data, identify trends, and make data-driven recommendations for workflow optimizations

Consistently exercise independent judgment to drive the best outcomes for business process improvements

Education and Experience:

Bachelors Degree or equivalent

3-5 years of professional experience

Experience in digital is a plus

Background in consulting is a plus

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com