Front Desk Agent - Arizona Biltmore a Waldorf Astoria Resort
Company name
Hilton Worldwide
Location
Phoenix, AZ, United States
Employment Type
Full-Time
Industry
Hospitality, Customer Service
Posted on
May 30, 2023
Profile
Job Information
Hilton
Front Desk Agent - Arizona Biltmore, a Waldorf Astoria Resort
in
Phoenix
Arizona
The historic
Arizona Biltmore
is looking for a
Front Desk Agent
to join this team!
Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 millionrenovation.This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets(including
2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining
Classification:
Full-Time
Shift:
Various -must have full availability to work between the hours of 6:30am-11:30pm including weekends and holidays.
The ideal candidate will be friendly and ougoing with at least three (3) years of customer service experience. Prior front desk experience in a resort environment is a plus.
Want to learn more?
Hotel Website, Instagram,Facebook
What will I be doing?
As a Guest Services Agent, acts as a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check-in, check-out process, in person throughout the stay and through telephone communications. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Assist other departments, if necessary
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://hilton.taleo.net/enterprise/Hilton named #2 Best Company To Work For in the U.S)
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to your pay when you need it through DailyPay
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Employer job 
90 Day Old Job 
