ServiceNow Administrator/Developer position provides support for, and development of, the ServiceNow Customer Service Management (CSM) system provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals.
REQUIRED/DESIRED SKILLS
Skills
Required/
Desired
Experience
Experience working in the governmental sector (local, state, or federal)
Required
1 Year
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Required
3 Years
Experience performing continuous improvement initiatives for processes and services
Required
3 Years
Strong knowledge and familiarity with customer service/case management processes
Required
3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Required
3 Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results
Required
3 Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis
Required
3 Years
Ability to obtain a security clearance with FedRAMP administration standards
Employer job 
Contract job 
90 Day Old Job 