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Job Details

Program Specialist

Company name
Law Department & City Attorney of Austin

Austin, TX, United States

Employment Type


Posted on
Nov 22, 2022

Valid Through
Mar 07, 2023

Apply for this job


Minimum Qualifications

Education and/or Equivalent Experience: 

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience.

Experience may substitute for education up to a maximum of four (4) years

Licenses or Certifications:

Valid Texas Class C Drivers License

Notes to Applicants

The purpose of this position is to support the Long Term Affordability and Community Land Trust Program for the Austin Housing Finance Corporation.

Duties will include:

- Providing program information, including pricing, income eligibility requirements and resale restriction information to potential homebuyers, housing counselors, key nonprofit partners, mortgage lenders, developers and other parties involved in implementing, marketing and promoting the program.

- Conducts user research and analyzes user feedback to enhance website and other affirmative marketing efforts.

- Support stewarding the portfolio of existing




homeowners, communicating with homeowners to support compliance with legal documents, providing timely responses to requests for approvals and supporting monitoring staff as appropriate.

- Support unit sales and resales.

-Bilingual in Spanish and English is a plus.

For information about City of Austin Benefits, please click on the link below:

City of Austin Benefits click here!

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.

• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

If you are selected for hire:

• If you are identified as a top candidate, verification of your education (which may include high school graduation or


, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.

Pay Range



Monday-Friday, 8:00am-5:00pm.

This position may include consideration for a flexible schedule option and telework privileges. Additional hours, evenings, and/or weekends may be required based on business needs

Job Close Date


Type of Posting



Housing and Planning



Grant Funded or Pooled Position

Not Applicable




1000 E 11th Street, Austin, TX 78702

Preferred Qualifications

Preferred Experience: 

Experience with


and ability to troubleshoot using



, and comparable languages.

Understands data and analytics to support marketing and decision making.

Strong written, verbal and presentation skills.

Salesforce/Homekeeper or database management experience.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Monitor department/program quality indicators.

Coordinate with other agencies/personnel for certain aspects of mutual research or investigation.

Counsel/facilitate interventions for the prevention of errors involving department/program plans.

Prepare training plans and documents, train staff regarding program implementation as directed.

Follow up on client or customer complaints (e.g. ‘hot line’ calls or CAF’s).

Conduct fact finding and/or informational survey by interview or other means.

Conduct investigations for department/program plan.

Conduct checks of department/program sites (i.e. clinics, offices) to assure compliance with policies and procedures.

Research information as requested and/or needed.

Compile data and write informational reports.

Perform tasks related to department/program surveying and reporting


- Supervision and/or Leadership Exercised:


Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of city practice, policy, procedure, statutes, ordinances, planning and program implementation.

Knowledge of organization and administration of applicable department mission.

Skill in oral and written communication.

Skill in using computers and related software applications.

Skill in handling multiple tasks and prioritizing.

Skill in handling conflict and uncertain situations.

Skill in data analysis and problem solving.

Ability to work with frequent interruptions and changes in priorities.

Ability to train others.

Ability to quickly recognize and analyze irregular events.

Ability to establish and maintain effective communication and working relationships with city employees and the public

Criminal Background Investigation

This position does not require a Criminal Background Investigation


City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or


(512) 974-2445.

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Company info

Law Department & City Attorney of Austin
Website :

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