IT Specialist Help Desk experience Windows operating system and applications Mac operating system

Profile

HBITS-01-10367

NYS BOE is requesting a candidate to assist internal and external users with the legacy application and the transition to the new system: Provide users with assistance in use of Board of Elections systems and applications.

Interact with users via Help Desk telephone, email, and face-to-face.

Triage incoming requests, identifying user's needs, abilities, and limitations.

Provide immediate assistance and/or resolution of issues, where possible, or collect appropriate information for referring the request to upper-level technical staff.

Log, track, and document all incoming calls and requests to ensure issues are resolved to the satisfaction of the user.

Assign, revise, or revoke user permissions and passwords on various systems and applications.

Install and configure hardware/software as required.

Provide management with accurate summaries and reports of support activity.

Work with technical and business staff.

Liaison with external vendors including submitting requests, obtaining assistance, ordering supplies, tracking tickets, etc.

Participate in user training of new applications and systems.

Receive, document, and prepare data for FOIL requests.

Work with web staff to post/update website content.

IT Specialist:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Senior 60 - 84 Months - Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education 60 Months Help Desk experience including telephone support

60 Months Experience with and supporting Windows operating system and applications

36 Months Experience with and supporting Mac operating system and applications

60 Months Experience with and supporting Microsoft Office applications

60 Months Experience communicating with end users, technical staff, and business/management

60 Months Experience in documenting problem calls via a ticketing system or other means

36 Months Experience in setting user passwords or managing user permissions

24 Months experience editing HTML or updating websites

12 Months Experience running reports or database queries

Toll Free:

855-818-5109

Local:

518-218-1700

Map

& visit our office

Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

63E Lake Street, Ste 201

Chicago, IL 60601

Florida

17258 SE 121st Ave

Summerfield, FL 34491

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Company info

Mvp Consulting Plus, Inc.