Client Relationship Manager

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Client Relationship Manager
Duties: Research the client organization to identify potential growth opportunities and issues that should be addressed, accomplished through face-to-face meetings with client contacts, networking and use of research prepared by business development colleagues. Develop an active account plan to pursue strategic priorities and meet financial targets. Drive the implementation of the plan with the relationship partners and the wider client team. Create and analyze relationships to strengthen and further broaden our client engagement in line with agreed strategy. Based on client issues, contacts and our service offerings, identify revenue streams, business development priorities and target revenue/profitability. Manage regular client team meetings that are productive, action oriented and focused on priorities to implement the agreed client strategy. Match emerging client needs with our services, thereby identifying potential leads. Work closely with the relevant industry/practice business development team members to stay up to date with our campaigns and offerings. Work with business services teams to identify the most appropriate value-added services to take to your clients. Implement the principles of our client development framework through regular interactions and coaching of the client team. Develop peer relationships with client contacts. Manage bids/panel reviews, participate in presentations where appropriate, work alongside business development colleagues . Coach partners and associates in the group as necessary to drive sales. Satisfy client service requests, including all service commitments/reporting agreed during any panel review process. Work closely with Business Development colleagues, managing global projects and campaigns and focusing on client needs to develop key relationships. Work with relevant project groups to identify alternative ways of working with allocated clients to increase efficiency or endure better delivery.

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