Job Details

Member Service Representative II

Company name

Anaheim, CA

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Job Summary:

This position is a “front line” representative of Partners Federal Credit Union whose main responsibility is to interact and develop long-term profitable relationships with our Members by determining their financial needs and presenting and offering the best financial solution. The Member Service Representative works with the sales and support teams for the achievement of Member satisfaction, revenue generation, and long-term account goals that align with the company’s vision and values. In addition, the Member Service Representative is responsible for interacting with Members face-to-face and by telephone providing friendly, efficient, quality service and accurate information. The Member Service Representative follows all Credit Union policies and procedures. This position may require traveling between the branches.

Basic Qualifications:

Two years previous experience as a Member Service Representative or a Customer Service Representative in a financial institution

Minimum one year experience in sales (e.g., financial products and services, insurance, etc.)

Previous experience in consumer lending, including lending activities or loan interviewing, in a credit union or other financial institution setting

Ability to work a flexible schedule, including weekends

Availability to travel for work assignments at any of the local branches

Preferred Qualifications:

Bilingual Spanish

Required Education

High school degree or equivalent

Preferred Education

Associates degree (AA) or equivalent from two-year college or technical school

About Partners Federal Credit Union:

For more than 50 years, Partners Federal Credit Union has delivered The Partners Difference to our more than 125,000 members, with the highest levels of service, value, access and convenience. Plus, a full array of financial products you’ll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking. Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life †because members can confidently rely on us at every stage of it. And because of our connection to The Walt Disney Company, every person who works for Partners is also a Disney Cast Member/employee.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Partners Federal Credit Union.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.


Company info

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Company Profile
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.

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