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Job Details

Customer Care Associate

Company name
EmploymentScape

Location
Ephraim, UT

Profile

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

 

The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities

  • Manage incoming calls
  • Generate sales leads and make calls to potential clients
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Handle complaints, provide appropriate solutions and alternatives; follow up
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Excellent computer skills and Internet research ability
  • Must be able to communicate using proper grammar and spelling guidelines
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company info

EmploymentScape

Company Profile
EmploymentScape was founded on the idea that people's lives can be greatly transformed and defined when they discover the means to drive their professional destinies and reach their career goals. Our mission is to assist all professionals with finding the most satisfying careers that suit their interests and ambitions. EmploymentScape is a pioneer in the employment field because it caters to every stage in a person's professional life — not just one. Thus, EmploymentScape can build meaningful relationships with its clients and guide them during the college, post-graduate, entry-level, and veteran years of their careers.

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