Client Success Associate 202435

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Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ‪ EllieMae.com

to learn more.

The Client Success Associate is responsible for their customer’s overall adoption journey. CSAs support onboarding efforts, answer general questions, identify potential up-sell/cross-sell opportunities. They engage internal and external stakeholders and act as a trusted point of contact to their assigned accounts, and leverage Inside Sales as necessary.

Responsibilities

Drive client satisfaction through timely management of client issues and escalations.

Advocate for clients by effectively working across departments to get the support and information needed to satisfy client needs

Identify cross-selling and up-selling opportunities through client interactions; communicate opportunity to Inside Sales

Client Journey/on-boarding check-in with customers.

Reinforcement of ICE MT resources: education, conferences, partnerships, industry knowledge, thought leadership, networking, etc.

Effectively communicate ICE MT’s value proposition, vision and product/service capabilities.

Requirements

Successful experience in a client-facing role of at least 2 years. Some mortgage industry experience is preferred.

Demonstrated experience building relationships, executing influence and providing phenomenal service.

Problem solver. Demonstrated ability to assess an issue and drive to full resolution.

Possess strong organizational skills and ability to effectively work in a fast-paced complex environment.

Have a strong sense of urgency and a driving desire to advocate for your clients.

Strong team player. Can effectively work cross functionally to get customer issues resolved.

Experience with Salesforce.com

, Microsoft Word, Excel and PowerPoint

Excellent written and verbal communication & presentation skills (in person or virtual)

Bachelor’s Degree or equivalent experience

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Ellie Mae is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are encouraged to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Company info

Ellie Mae, Inc
Website : http://www.elliemae.com/