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User Support Representative
Company name
Williams & Connolly LLP
Experience
1 yrs required
Location
Washington, DC, United States
Employment Type
Full-Time
Industry
Legal
Posted on
Nov 09, 2022
Profile
User Support Representative
The candidates should have strong knowledge of Microsoft Windows operating systems and the Office suite. Experience with common litigation support applications, document management systems, networking basics and remote access applications is strongly desired. Candidates must possess patience, exceptional verbal and written communication skills, exceptional customer service skills, strong diagnostic ability, superior troubleshooting skills and flexible approach to teamwork. This position reports to the Help Desk Manager. The User Support Representative (Help Desk) will respond to incoming telephone calls, e-mails and in-person requests. They will be expected to provide exceptional customer service, support and training to all end users, to create tracking tickets in the Help Desk ticketing system and monitor and follow through on all open issues until resolved. Must be High School equivalent.
Company info
Williams & Connolly LLP
725 Twelfth St. N.W.
Washington
District of Columbia
United States 20005
Website : https://www.wc.com/
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Employer job 
90 Day Old Job 
