Office Technology Specialist

Profile

Office Technology Specialist
The candidate will use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems. Use User Experience Monitoring application on a daily basis. Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines. Assist HR and Facilities with ergonomic equipment setups. Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices. Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates. Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior technicians as necessary. Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Tracks all Change Forms relating to new hires, departures, support and name changes. Familiar with Cooley software applications and prepares documents, statistical charts, graphs and spreadsheets as needed. Coordinate change forms for the local office regarding IS functions. Setup and maintenance of conference room audiovisual equipment. Meet setup and support for video conferencing using web-based conferencing systems. Also, will provide on-site technical support for off-site/remote trials or conferences. Troubleshoot and resolve wireless connectivity for internal and external customers. Provide support for telephone programming and handset maintenance under the direction of OTM. Provide backup help desk & technical coverage, as needed. Troubleshoot and coordinate repairs of hardware and software with vendors. All other duties as assigned or required.

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