Job Details

Senior Manager Cloud Operations

Company name
Oracle Corporation

Boise, ID

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Senior Manager Cloud Operations




Job #631213409

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team supporting and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Successful track record in applications implementation and as a manager. Expert knowledge of all applications within a business area; plus some knowledge of other applications. BA/BS degree preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle s Cloud Operations PaaS group is looking fortalented Cloud Operations Engineers with expert level experience in supportingsystems built on a mix of Oracle technologies and Open Sourcetechnologies. As a contributing member of a globally distributed team,you will be responsible for the deployment and support of internally developedservices/applications supporting the various PaaS portfolios. This is aunique, ground floor opportunity to work on cutting edge platforms in supportof Oracle s growing Cloud Services.

Key Responsibilities:

Operational Level 2 ownership of run-timemanagement functions for Oracle PaaS External Compute Services ensuring thehighest levels of availability and performance for customer service levels.

Operational ownership in the support of escalatedissues from Oracle Customer Support working to resolve customer issues usingOracle PaaS services.

Collaborate with other operational anddevelopment teams during triage and resolution of operational issues.

Document common problem patterns and createknowledge base articles to improve customer self service capabilities andresolution times.

Open and track development bugs related to MyOracle Support (MOS) Service Requests.

Handle customer escalations and provide support.

Required Skills:

3-5 years of experience supporting productionenvironments on Linux/Java/Oracle Database platforms.

Previous experience in large scale Incident andProblem Management (ITIL based operational model) highly desirable.

Strong ability to analyze and solve operationalproblems across functional components.

Strong ability to understand virtual cloudarchitectures and layered application and database services with the ability tologically determine root cause of an issue.

Exposure to virtualization concepts andtechnologies like Oracle Virtual Machines or Xen is highly desirable.

Willingness to learn new technologies.

Desire to provide exceptional customersupport.

Preferred Additional Skills:

Prior experience as a Cloud Operations Engineeror DevOps Engineer.

Certification(s) in a Linux administration inany distribution.

Experience with large scale customer supportsystems and processes (e.g. service request systems such as MOS, CX, Remedy)

Experience with large scale system managementand monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, RealUser Experience Insight (RUEI), ThousandEyes)

Experience with large scale system managementand monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, RealUser Experience Insight (RUEI), ThousandEyes)

Comfort with collaboration, open communicationand reaching across functional borders


Information Technology




Senior Manager Cloud Operations



Requisition ID:


Other Locations:

United States

Updated 04/14/2018

Company info

Oracle Corporation
Website :

Company Profile
Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems. It licenses database and middleware software, including database and database management, application server and cloud application, service-oriented architecture and business process management, business intelligence, identity and access management, data integration, Web experience management, portals, and content management and social network software, as well as development tools and Java, a software development platform; and applications software comprising human capital and talent management, customer experience and customer relationship management, financial management and governance, risk and compliance, procurement, project portfolio management, supply chain management, business analytics and enterprise performance management, and industry-specific applications software. The company also provides customers with rights to unspecified software product upgrades and maintenance releases; patches released; Internet access to technical content; and Internet and telephone access to technical support personnel. In addition, it offers servers; storage, networking, and virtualization software; operating systems, including the Oracle Solaris Operating System; management software to IT environments, such as public and private cloud computing environments; Oracle engineered systems; and hardware systems support solutions, including software updates for the software components, as well as product repair, maintenance, and technical support services. Further, the company provides consulting services in business and IT strategy alignment, enterprise architecture planning and design, initial product implementation and integration, and ongoing product enhancement and upgrade services; Oracle managed cloud services; and education services. Oracle Corporation was founded in 1977 and is headquartered in Redwood City, California.

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