It Deskside Support

Profile

IT Deskside Support

The candidate responds to tickets escalated from Tier I. Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner. Provides friendly, professional support via phone, email and on-site. Independently resolves most issues with Windows 7, 10, and network printers, software and hardware break/fix. Works with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation, etc.). Collaborates with vendors to resolve issues as necessary. Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution. Should have 2+ years of experience in an IT Help Desk role. Experience in Office 365 and Active Directory Services. Working knowledge of Windows 7 and 10 and Microsoft Office suite. Basic understanding of Networking. Remote access technologies (VPN terminal services, published apps etc.). Preferred experience working with ServiceNow, Salesforce, and VMware. Ability to assist others with complex issues in a professional manner. Ability to manage and prioritize incidents, requests, and tasks. Strong problem-analysis and problem-solving skills. Excellent written and verbal communication skills. Resourceful, well-organized, highly dependable, efficient and detail-oriented.

Company info

Morgan & Morgan, PA.
2 Penn Center Suite 900 1500 John F Kennedy Blvd,
Philadelphia
Pennsylvania
United States 19102
Phone : 215-446-0003
Website : https://www.forthepeople.com/