The Chubb Corporation
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Chubb is filling a Claim Operations Claim Assistant position in our San Ramon, California office. This position is primarily responsible for providing support to our adjusters. Major Duties/Responsibilities:Monitor and accurately attach mail/email/faxes to open/closed files within established service guidelines. Monitor workgroups and process tasks/requests within established service guidelines. Request offsite records and follow-up on outstanding items, search for missing files as directed and pull files for Closed File Reviews or Internal Audit reviews within established service guidelines. Complete standard closing procedures and merge adjuster's files within established service guidelines. Convert files to ClaimVision system within established service guidelines. Assist and provide backup support to Reception. Provide exceptional telephone customer support. Financials: Responsibilities as needed and assigned to include check printing, random sampling, payment processing, process stop pays and voids, check copy requests, returned checks, match attachments to checks, cash receipts and perform coverage match at Adjuster's request/direction. Knowledge & Skills:Basic knowledge of computer navigation skills, including knowledge of Chubb operating systems. Demonstrated ability to meet or exceed service metrics. Demonstrated basic written, verbal and interpersonal skills. Demonstrated strong customer service skills. Demonstrated ability to prioritize and manage multiple tasks. Effectively work in a team environment, promoting a professional, courteous and supportive environment. Demonstrated ability to process all file management functions and workflows. Demonstrated ability to process high volume transactions in a claim service environment. Education and Experience:Two years customer service OR general clerical experience preferred. College degree a plus.Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law. For additional information about Chubb or its services, please visit our website at http://www.new.chubb.com. In order to be considered an applicant for employment with Chubb, all applicants must go to Chubb’s Careers website to apply for the position(s) of interest and complete an online application. If you do not complete the online application, you will not be considered an applicant in accordance with Chubb’s policy.
The Chubb Corporation
Website : http://www.chubb.com/
For more than 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world. Today, we are the 12th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 26 countries staffed by 10,200 employees. The Chubb Corporation reported $52.2 billion in assets and $13.6 billion in revenues in 2012. According to Fortune magazine, Chubb is the 202nd largest U.S.-based corporation.