Technology Support Specialist

Profile

Technology Support Specialist
The candidate will support Microsoft Windows Operating Systems, end-user client applications such as Microsoft Office and third-party applications. Provide on-site floor support in various offices and after-hours support coverage on rotation. Research issues when no known solution exists. Participate in IT onboarding for new hires to familiarize them with IT policies, procedures and processes. Remotely support end-users. Understand standard support desk procedures, and usage of the help desk to self-assign incidents and work towards a successful resolution of end-user issues. Perform other related duties as assigned. Regular in-office attendance. Associate’s degree in Computer Science or related field. Should have 2 years of experience in an IT support role. Experience with document management systems and law firm experience and certifications preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks Ability to function well in a high-paced and at times stressful environment. Ability to work independently. Excellent workstation and network troubleshooting skills. Basic understanding of Active Directory and SCCM. A genuine passion for learning. Proficient with Microsoft Office Suite 2016 and Windows 10. A willingness to travel on occasion.

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