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Job Details

Client Service Coordinator II

Company name
AutoTrader.com, Inc.

Location
Newburgh, NY, United States

Employment Type
Full-Time

Industry
Customer Service, Automotive, Bluecollar

Posted on
Oct 15, 2020

Valid Through
Jan 28, 2021

Apply for this job






Profile

Client Service Coordinator II','207157','','Manheim','!*!This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Key Responsibilities:Manage account relationships, maintaining effective communications and ensuring customer requirements are met.  Review and update condition report; approve and audit vehicle repair report.  Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.  In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.  Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.  Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Client Service Coordinator II If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song.  Of course, we don’t JUST mean cars - we mean all vehicles, and we don’t mean just ANY client, we mean the accounts that make up Manheim’s portfolio of amazing customers.  You may know Manheim as part of the Cox family of businesses.  If Client Service Coordinator sounds like your kind of adventure, then keep reading…Manheim may be a great home for you.  What You’ll Do Like we said, clients AND vehicles are two things you’ll be very comfortable with in this role.  It’s a varied, exciting job with a lot of hats to wear.  Try these on for size:         • Foremost, you’ll manage account relationships, maintaining effective          communications and ensuring customer requirements are met.         • You’ll review and update condition reports, then approve and audit the          vehicle repair reports.         • You’ll “walk” vehicles with account representatives and make          recommendations for reconditioning to increase vehicle value.       • When a customer has an inquiry about a vehicle, you’ll be responsive,          providing quality service and doing your best to resolve problems.       • You’ll communicate with Lot Operations and Recon departments to ensure          appropriate movement of vehicles to the shops as well as timely          completion of reconditioning.           • You’ll collaborate to prepare vehicles for sale and to ensure appropriate          scanning and organization.       • You’ll review vehicles in our sale line up, locate missing vehicles, and          work with account representative to ensure vehicles are ready for sale.         • Of course, you’ll follow all safety and health procedures and model the          behaviors related to such. What’s In It For You?This job has a lot of responsibilities, and with great responsibility comes great rewards.  We may have just misquoted a famous line, but you get the idea.  We want you to feel supported in every way possible, so here are a few of the reasons you’ll love working with Cox.  • A job that has this many moving parts needs pay and benefits that cover a lot of ground as well.  So, Cox provides highly competitive pay, generous incentives, and other compensation perks (401k company match, comprehensive medical benefits, etc.).  We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.  • Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you.  • Cox has an outstanding company culture. We get that you’ve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life.  Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you.  ','','','!*!High School Diploma or equivalent required.Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.Valid Driver’s License and safe driving record required. Ability to drive vehicles with standard and automatic transmission. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. Effective communication and organization skills required.Commitment to providing excellent customer service essential. ','','Cox Automotive','US-NY-Newburgh-2000 Dealer Dr','','Regular','Individual Contributor','Day Job','','No','Full-time','Ongoing','Client Service Coordinator II

Company info

AutoTrader.com, Inc.
Website : http://www.autotrader.com

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