Job Details

Help Desk Technician

Company name
Booz Allen Hamilton Inc.

McLean, VA

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Help Desk Technician




Help Desk TechnicianinMcLean, VAatBooz Allen Hamilton

Date Posted:4/12/2018

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Job Snapshot

Employee Type:



McLean, VA

Job Type:

Skilled Labor - Trades


Not Specified

Date Posted:


Job DescriptionJob Number: R0026662

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Help Desk Technician

Key Role:

Provide field support to end users for PC, server, or mainframe applications and hardware under general supervision. Handle problems the first tier of help desk support is unable to resolve. Interact with network services, software systems engineering, or applications development to restore services or identify and correct core problems, as needed. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Escalate more complex problems to the senior level.

Basic Qualifications:

-2 years of experience in a PC help desk or field support role

-Experience with PC deployment, troubleshooting, and support

-Experience with working in a classified environment

-Experience with Microsoft

-Knowledge of general guidelines for working on an IT system

-Ability to follow procedures for access to and handling of classified information, including following guidelines for working in a cleared facility

-Top Secret clearance

-HS diploma or GED

Additional Qualifications:

-Experience with working in a client facing or customer service role

-Knowledge of the architecture and terminology used in enterprise-scale Microsoft Windows computing environments

-Ability to work independently in an isolated client location

-Ability to work in a team environment

-Ability to follow client technical specifications

-Possession of excellent oral and written communication skills

-AA or AS degree a plus

-Completion of college courses in a technical field a plus


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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Company info

Booz Allen Hamilton Inc.
Website :

Company Profile
Booz Allen leverages its past to help clients prepare for the future. Our legacy in management consulting enables us to see, hear, and innovate on behalf of our clients in ways our competitors cannot. Each day, we look beyond the requirements of a single client engagement to address the broader context of our client’s mission and business goals.

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