This is a temporary role that will support the separation of GE Aerospace into an independent investor-grade company.

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This is a temporary role that will support the separation of GE Aerospace into an independent, investor-grade company.

Job Description

Roles and Responsibilities:

Lead, oversee and recommend both short- and long-term research activities, creating a research plan

Leads the creation and communication of research artifacts, findings, reports, and recommendations to stakeholders

Lead planning of research topics and usability tests and contribute to the analysis and synthesis of research findings

Provide leadership, research guidance and mentorship to team members; provide coaching on feedback gathering techniques.

Lead management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders

Frame, scope, and lead execution of design research projects

Lead constructive design critiques

Propose design or product solutions based on research and synthesis outcomes; influence change

Select and use appropriate design research methods to address design opportunities.

Plan and conduct interview sessions with users and stakeholders, including executives.

Research and evaluate emerging design, technology, and industry trends; champion new ideas as appropriate.

Basic Qualifications:

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

Minimum 5 years of professional experience in User Experience

Note: Military experience is equivalent to professional experience

Desired Qualifications:

5 years experience with complex environments experience handling problems both in the digital and physical realms. Human Factors Research a plus.

Experience with crafting end-user experiences within Microsoft 365 (Teams, Sharepoint, OneDrive). Experience within Government Community Cloud High a plus.

Experience with Lean methodology

Discovery Research experience – mapping and understanding the ecosystem that users interact with. Experience with envisioning a whole space inclusive of people, process, and technology.

Experience developing deeper level of Analysis –setting metrics to provide meaningful changes to processes to support the end-users.

Proven successful relationship management within complex ecosystems (ex: multiple data streams, silos, conflicting goals, knowledge/experience gaps)

Experience communicating poor end-user experience, impacts to business outcomes, and areas to focus on opportunities to senior leadership.

Desired Characteristics:

Technical Expertise:

Experience conducting qualitative and quantitative research activities such as ethnographic studies and usability studies

Experience leading the creation and communication of research artifacts, findings, reports, and recommendations to stakeholders

Experience planning research topics and usability tests

Experience with creating Microsoft Teams, Sharepoint, and OneDrive standards at an enterprise level

Experience leading management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders

High attention to detail; extremely strong written and verbal communication skills

Knowledge of research tools and guerrilla research tactics

Mastery of Agile/Lean UX methodologies

Business Acumen:

Ability to creates, analyze and manage projects that provide direct business benefit.

Demonstrates detailed knowledge of business operations and strategic direction, including merger & acquisition opportunities.

Sees patterns within industry issues. Demonstrates how UX provides solutions for internal/external customer challenges.

Ability to takes various stakeholders through the design thinking process to frame a project.

Ability to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole.

Leadership:

Experience using root cause analysis to identify, correct and/or eliminate the causes of problems as well as the problem itself.

Ability to keeps participants focused on task and end process, ensuring full participation

Demonstrated active listening skills and the ability to diffuse tense collaboration and decision-making situations in teams.

Notes:

The salary range for this position is $107,500-$179,200. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.

GE provides a comprehensive benefits package that provides access to plans which support the overall wellbeing of our employees and their dependents. These benefits include, but are not limited to, healthcare coverage (medical, dental, vision, pharmacy), a retirement plan that includes Company Retirement Savings and a 401K with Company matching, Life Insurance options, Disability coverage, paid time-off, EAP, and more.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No

Company info

General Electric Company
Website : http://www.ge.com