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Customer Support Specialist

This job is expired..
Phoenix, AZ



Our Customer Support Specialists Make Things Happen

As a Customer Support Specialist, you are responsible for making sure Houzz customers have a great experience shopping on Houzz! The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences.


Our office in downtown Tempe features sweeping 360-degree views of Tempe Town Lake. Our space is open, modern and bright, with plenty of areas to relax and collaborate. Our kitchen is stocked with healthy treats to keep you fueled. We are part of a fast-growing tech organization that believes in promoting from within.


Our hours of operation are 8:30am-7:00pm MST.  We have multiple shifts available to cover the hours of operation.

What You’ll Do

  • Deliver an exceptional customer experience by responding to inquiries in a timely, effective and accurate manner
  • Efficiently resolve Customer Service inquiries regarding orders placed on Houzz
  • Answer inbound phone calls
  • Handle inbound written support inquiries
  • Provide exceptional Customer Service for Houzz Marketplace customers
  • Meet key performance indicator goals including Customer Satisfaction
  • Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies
  • Perform various tasks in support of company initiatives and goals
  • Contribute to a positive work environment, and embody the Houzz culture.

At a Minimum, We’d Like You To Have…

  • Previous experience working with customers
  • Excellent written and verbal communication skills
  • Strong computer skills
  • Keen attention to detail
  • Excellent multi-tasker

Ideally, You’ll Also Have…

  • Exceptional problem solving abilities - Ability to think on your feet!
  • Team oriented mentality, helpful, professional, focused and positive

Benefits & Perks

  • Excellent benefits package (Start day 1)
  • PTO
  • Full training & development
  • Career growth & opportunity
  • Casual & fun work environment
  • Healthy work/life balance
  • Fully stocked kitchen
  • Contests & incentives

Company info

Houzz Inc.

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