Account Service Representative

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At Belmark, our mission and main focus revolves around our customers. Our Account Service Representatives take on daily tasks and challenges to exceed our customers' expectations and help provide the best service possible in our industry. If you enjoy assisting customers while helping foster a great team in your office, Belmark may be a great place for you. This is a multi-faceted job that requires broad knowledge in all areas of Customer On-Boarding, Customer Record Management, Project Management, Job Management, Label Management, Graphic Management, Complaint Management and Business Communication processes. Responsible to provide exceptional customer service to all customers (Internal and External) by providing solutions to meet each customers’ unique requirements. Responsible to effectively communicate with Customers, Sales Managers, Sales Representatives, and various internal personnel while maintaining a high level of professional service. Must work in a team environment within and outside of the department. Responsible for supporting the sales team in delivering high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmark’s Mission Statement, Purposes and Principles. With a focus on innovation and customer satisfaction, our Account Service Representatives are able to work in a friendly environment with a potential to grow with the company. The office hours are from 8:00 a.m. - 4:30 p.m., Monday - Friday.

Belmark creates many of the labels, cartons, and flexible film we as consumers see daily when shopping for various items. Our primary markets are in the food and beverage industry. A nationally recognized company; our customers vary from small to large companies, and customer satisfaction is our primary goal. By following our company mission of speed-to-market, product development, service development and quality, we have created a company dedicated to our customers, and created a culture that values each of our employees.

Position Overview

Responsible for developing relationships with key personnel for a specified account base in order to gain a full understanding of each customer’s specific needs.

Responsible for communicating customer specific requests to appropriate Belmark personnel and act as the customers advocate within Belmark.

Responsible for successfully onboarding new customers to Belmark. Responsible for managing all customer specific records for new and existing accounts.

Responsible to exhibit general knowledge of and have understanding of Belmark’s printing and converting capabilities, press and design specifications and tolerances and communicating that information as needed to customers and the sales team.

Responsible for managing customer projects by due date. Must be able to actively communicate with customers and appropriate internal teams regarding project status, activity, timelines and deliverables using appropriate systems/programs (EDGE, BERT, etc.).

Responsible for managing art files provided by customers for new and revised items and entering the corresponding information into the Belmark system and managing the art from receipt of file through proof approval.

Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items in order to ensure up-to-date information is stored in the appropriate Belmark database.

Responsible for purchase order entry and management. Must be able to prioritize, monitor and answer questions regarding order status for external and internal customers.

Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.

Responsible for supporting customer visits and press approvals as required.

Responsible to coordinate job pulls and internal change requests as necessary.

Responsible to participate in continued learning and help develop and adhere to best practice methodology.

Responsible for maintaining quality and productivity rates within department standards as developed and communicated.

May be required to make presentations to existing customers and prospective customers.

May occasionally be required to travel with the sales representative to a customer’s facility.

May be responsible to work some evenings and weekends, may require overnight travel.

Regular attendance is mandatory, may be required to work some overtime.

May perform other duties as assigned by manager.

Position Requirements

Requires education as is generally acquired through an Associate’s degree and related work experience, or 3-5 years equivalent work experience. A Bachelor’s degree is preferred.

Must exhibit excellent interpersonal skills with the knowledge and ability to effectively utilize the English language.

Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs and preferred to have Adobe Suite skills.

May do some filing and mailing.

Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.

Ability to read, comprehend and follow written and oral instructions.

Ability to meet deadlines.

Requires nearly constant concentration and attention to detail.

Must be able to resolve problems, handle conflict and make effective decisions under pressure.

Ability to formulate work plans, prepare written materials and articulate goals and action plans.

Ability to give, receive and analyze information.

Belmark offers a friendly working environment with a competitive benefits package for eligible employees. Our benefits include:

Health, Dental, & Life Insurance

Flexible Spending Account

401(k) & Profit Sharing Plan

Paid vacation, personal time & holidays

Employee Assistance Program

On-site Health Clinic

On-site Fitness Center

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Company info

Belmark Inc.