Client Development Manager

Profile

Client Development Manager

The candidate develops a deep knowledge of the firm's relationship with multiple clients and coordinates with the relationship partners and broader client team to develop appropriate strategies and objectives for developing the client relationship, including identifying opportunities for new business and the provision of value-added services. Drives the development and implementation of a client plan and relationship development initiatives, schedules and facilitates team meetings, monitors and analyzes financial performance, researches client developments, and shares information broadly with key lawyers. Assists in the preparation of cross-practice pitch materials, participates in client feedback interviews, and tracks opportunity outcomes. Works closely with Director of Client Development to develop annual plans with assigned client teams, and liaises directly with relationship partners to support plan execution and monitors progress against goals. Supports client teams in maintaining client satisfaction and growing the firm’s relationship with identified key clients. Organizes client team meetings, drafting/distributing notes and action plan updates, actively participate in discussions and agenda-setting. Conducts market and competitive intelligence research to develop an understanding of client priorities. Identifies opportunities with individual clients and connect appropriate firm lawyers to pursue these opportunities. Provides guidance to Marketing & Business Development Managers (MBDMs) on pitches, particularly with respect to client preferences and appropriate strategies. Coordinate pitches when cross-practice or not otherwise covered by MBDMs. Participates in client interviews to obtain feedback on the firm’s work and relationships. Ensures appropriate follow-up occurs based on interview feedback. Liaises with client contacts on non-legal aspects of relationships where appropriate. Performs other duties as assigned. BA/BS degree is required; Marketing, Communications or Business is preferred. MBA is a plus. Should have 5+ years of experience in client service/account management or similar relevant BD experience, ideally gained within a professional services environment. Previous law firm experience is highly desirable.

Company info

Duane Morris LLP.
30 South 17th Street
Philadelphia
Pennsylvania
United States 19103-7396
Website : https://www.duanemorris.com/