I.t. Desktop Support Specialist Dallas

Profile

IT Desktop Support Specialist

The candidate will provide a high level of technology support for the business in line with the expectations of the firm. Provide direct support for the information technology needs of our office(s). Work as an advocate for the technology needs of their office. Work with internal IT teams to test new offerings and resolve technology issues. Serve as a liaison between IT and non-IT staff. Configure, setup, maintenance and support of various hardware and software solutions. Act as a technical escalation point for the Support Desk working within the Information Technology team. Provide direct internal customer support using desk-side visits, telephone, and remote management tools to resolve technology support issues. This may require the ability to bend, crawl, twist and pull to reach equipment. Build, manage and support customer end point computing devices (computers, tablets, mobile phones, IP based desk phones, printers, etc.). Update and resolve support tickets assigned to them or their group within SLA guidelines and ensures best practice ticket handling processes. Troubleshoot and repair firm-issued computing devices. Provide support for Audio Visual and Video Conferencing needs in conference rooms including coordination of multi-office meetings. Will assist with some Technical administration including managing Active Directory groups, User account maintenance, etc.. Escalate issues to appropriate Technical Resources and / or Manager. Help maintain and administer local systems to the office (Security systems, etc.). Provide visible floor and desk side support to the users as needed. These duties may require the ability to push or pull a loaded dolly or cart on carpeted or uncarpeted flooring without assistance. Work with other IT staff to accomplish support needs. Provide Remote hands services to various IT teams. Provide occasional support for off-site / temporary sites. Assist with maintaining all of the office technology systems - including but not limited to - computers, tablets, mobile phones, IP based desk phones, printers, etc.. Assist with coordinating equipment repairs / RMAs with vendors and suppliers. Assist with coordination of inventory distribution and allocation to lawyers and staff during hardware and software upgrades. Maintains inventory records for technology equipment - including but not limited to - computers, tablets, mobile phones, IP based desk phones, printers, etc. and checks out equipment as required. This may entail lifting boxes of up to 30 pounds. May coordinate equipment rentals required for trials, summer programs, etc.. Maintain a "loaner pool" of equipment for various needs. Other projects as assigned by the I.T. Manager, I.T. Supervisor, Partner in Charge and Office Administrator. Bachelor’s Degree is preferred, or equivalent professional experience is required. Should have 4+ years of relevant experience with IT desk-side support in a professional environment. Experience with installing, configuring and troubleshooting Microsoft Windows 10 (required) - (Mac OS a plus), configuring and troubleshooting Microsoft Office 2010/2016 products with a strong focus on Outlook and Word in a legal environment, setup, configuration, and diagnostics of PC hardware (required) - (Dell laptops and desktops a plus), basic troubleshooting of LAN (wired and wireless), WAN, and WWAN technologies, working in Active Directory for user and computer group management, using a call management system / ticketing system and commitment to follow proper ticket handling procedures (updating status, detailed notes, commitment to SLAs), various physical meeting room tools like integrated and stand-alone AV systems, projectors, microphones, etc., various virtual meeting room tools like Teams, WebEx , Zoom, etc., network shares and remote file storage applications and supporting customers over the phone with and without remote support tools is required. Strong understanding of Citrix based environments / streaming applications is preferred. Experience using iManage / FileSite or other DMS (Document Management System) is a plus.

Additional Information

Requisition Number: ITDES001671

Company info

Baker Botts LLP
2001 Ross Avenue
Dallas
Texas
United States 75201-2980
Website : http://www.bakerbotts.com