Company name
Humana Inc.
Location
Colorado Springs, CO, United States
Employment Type
Full-Time
Industry
It, Work At Home
Posted on
Feb 13, 2021
Profile
Description
Would you like to design, deliver, and manage successful ServiceNow Discovery and Service Mapping solutions while working from home? If so, this position could be for you.
The successful candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements
Responsibilities
The ServiceNow Discovery Administrator assesses the impact of change on service quality and SLAs. The service-level management process is in close relation with the operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Position Responsibilities include:
Design, deploy, and managed Discovery and Service Mapping solutions for both on-premise and cloud resources
Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers
Define, create, and manage Service Mapping infrastructure, including patterns
Provide Governance to ensure the integrity of Discovery and Service Mapping
Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies
Create and maintain Discovery-related and Service Mapping-related documentation
Design, develop, and deploy new Discovery or Service Mapping functionality
Ensure that Discovery and Service Mapping are performing as expected
Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population
Ensure Service Mapping meets is requirements, including CMDB data population
Define, create, and monitor Discovery / Service Mapping health reports and dashboards
Identify, investigate and resolve Discovery and Service Mapping issues
Design and deploy Discovery and Service Mapping Integrations
Design, implement, and manage Discovery and Service Mapping integrations with other systems
Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB
Raise awareness and provide guidance to improve the understanding of Discovery and Service Mapping, the functionality of each, how each updates the CMDB, etc. Ensure Discovery and Service Mapping meet both the current and anticipated scope Review and provide recommendations on technologies that can augment Discovery or Service Mapping
Required Qualifications
Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB
5 years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery
ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
Experience developing, documenting, implementing, and maintaining ServieNow Discovery governance processes, procedures, policies and related documentation
Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules
Experience designing and implementing MID-Servers for ServiceNow Discovery
Experience creating / updating ServiceNow Discovery IP ranges and schedules
Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
System administration experience using SHELL/BASH and / or PowerShell
Familiarity with XML and JSON/script language concepts
Familiarity with CyberArk integration with ServiceNow Discovery
Strong analytical and problem-solving ability
Strong interpersonal skills
Proven self-starter who is resourceful, takes the initiative, and sees it through
Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
ServiceNow CSA
ServiceNow Discovery Fundamentals
Preferred Qualifications
ITIL Foundation certified
In-depth understanding and background in Service Mapping
Completed Service Mapping of large and complex applications
Strong understanding of application architecture
Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions
Experience mapping cloud resources to applications
Experience with Java scripting
Additional Information
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com