Child Support Officer IV

Profile

Child Support Officer IV

Duties: The candidate performs advanced child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, modifying and enforcing court orders for child support, and/or responding to customer inquiries. Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations. Assesses child support cases to determine the appropriate case action. As team leader, assigns and monitors work of assigned staff. Provides training and technical assistance to office staff. Supervises office staff in the absence of the office manager and/or supervisor. Explains Child Support Program policies, procedures, and regulations to customers. Responds to complex customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with the agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Additional Information

Req. #: 23-0123 (00027621)

Company info

Texas Office of the Attorney General, Child Support
3460 Northeast Parkway
San Antonio
Texas
United States 78218-3304
Website : https://www.texasattorneygeneral.gov/cs/welcome-to-the-child-support-division