Senior Manager GTM Business Systems

Profile

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).

We’re looking to hire an experienced Senior Manager (who has the potential to grow to become a Director) to lead our Top of Funnel GTM Systems team, owning all systems and data engineering for our “Lead to Opportunity† workflows.

The strength of the software data sets owned by the Top of Funnel Systems team directly correlates to the strength of our new business growth, so the leader of this team has a huge opportunity to positively impact Intercom’s trajectory as a company.

We have a modern Top of Funnel Systems stack that includes: Marketo, Outreach, Intercom, RingLead and Salesforce.

In this role you will:

Partner with VP’s and Directors of our RevOps, Sales and Marketing organizations to design and evolve our “lead to opportunity† systems and data flows to deliver great conversion and customer experience.

Hire, grow and manage excellent business systems analysts and engineers, creating and nurturing a high-performing, highly supportive team environment to execute this strategy and roadmap

Hire and manage relevant external consultants as the need arises

The ideal candidate will have a combination of:

deep GTM systems and data quality management experience,

strong business acumen and stakeholder management skills

excellent program, project and operations management skills

excellent people management and team building skills

a proven track record of creating and executing strategies and roadmaps that enable their team to scale and excel while also being able to manage the day to day technical operations needs of large, fast growing stakeholder organizations

What will I be doing? 🚀

Work with peer leaders to establish your team’s annual strategy and quarterly roadmaps that drive automation and scale to support the company's growth aspirations.

Own the technical strategy and operations of our Lead-to-Opportunity workflow, with Marketo and Salesforce being your core systems.

Play a key leadership role in developing the company's GTM Data Strategy to ensure our core GTM data sets (Leads, Accounts, Contacts and Opportunities) are reliably accurate, thus enabling fast & accurate business performance reporting and enabling faster, easier integration of new software and services that rely on this data.

Manage, mentor and recruit for the GTM Applications team and nurture the team to sustainable, enjoyable levels of high performance

Build awareness in the organization to the mission of GTM Applications

Create strong relationships with employees at all levels in all parts of the organization

Facilitate a culture of innovation through new software, systems and programs

Create and update policies, standards and procedures

Be able to act as a stand-in PM or Solutions Architect for the team as needed

What skills do I need? 📖

Several years of experience successfully operating in a similar role

Exceptional collaboration and communication skills and proven ability to drive positive outcomes through teamwork and influence

Excellent, proven people management skills and experience

Experienced with Salesforce and Marketo

Experienced architecting complex solutions

Strong problem solving & technical skills

Excellent verbal and written communications skills

Fascinated by the way things work and love to learn

Want to work in a fast, high growth startup environment

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Company info

Intercom
Website : http://www.intercom.com/