Hartford, CT, United States
Oct 15, 2020
Jan 28, 2021
Are you good at working with your hands?\u00a0 Have experience working on cars or other equipment?\u00a0 Are you experienced in customer service, and enjoy working with customers to provide excellent service?\u00a0 If you answered yes to these questions, we might have the right opportunity for you.
Xerox is seeking multiple Technical Service representatives for our Florida Locations\u00a0 We need strong problem-solvers and technicians to work with out customers to take care of their technical challenges.\u00a0Accountable for providing service to Xerox customers based on assigned equipment & geographic location.Individual Contributor. \u00a0Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer. \u00a0General:\u00a0Intermediate level job with some work experience\u00a0Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise\u00a0Identifies problems in straightforward situations, and makes sound decisions using standard procedures\u00a0Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:\u00a0Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.\u00a0Manage call activity; perform call close administrative requirements.\u00a0Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.\u00a0Adhere to proper escalation procedures to resolve customer issues.\u00a0Provide customer training on assigned products in accordance with current field procedures.\u00a0Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)\u00a0Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.\u00a0Assist other service reps as required with; call support, knowledge sharing & problem resolution\u00a0Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity\u00a0Takes ownership for customer & technical problem resolution with minimal support required.\u00a0Participates in discussions on focus areas or processes.\u00a0Accepts \/ shares responsibility for \u00a0being a subject matter expert \/ coordinator for key business processes (i.e. parts, asset tracking, retrofits)\u00a0Manages and plans activity to ensure productive workday.\u00a0Responsible for a full assigned workload territory with minimal assistance.Xerox (NYSE: XRX) makes every day work better.\u00a0We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at\u00a0www.xerox.com\u00a0and explore our\u00a0commitment to diversity and inclusion.