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Job Details

Customer Service Teller InStore

Company name
Citizens Financial Group.

Location
Hamburg, NY, United States

Employment Type
Full-Time

Industry
Finance, Customer Service, Retail

Posted on
Aug 08,2019

Valid Through
Nov 21,2019

Apply for this job






Profile

DescriptionResponsibilitiesDo you enjoy being the face of an organization, engaging with customers to ensure they are fully satisfied? This is the heart of our Customer Service Teller role - delivering a memorable and personalized banking experience for each customer.As the primary contact between our customers and the branch team, you will use great listening skills to engage closely with customers while processing customer service transactions accurately and efficiently. With an energetic attitude, you will get to know the customer, anticipate their needs, introduce them to financial products and services and make referrals to supporting branch colleagues as appropriate.This role is an opportunity to strengthen your consumer banking knowledge with paths to grow into other Retail, Business Banking and Wealth Management roles. As part of our team-oriented culture, you will be encouraged to develop new skills and grow into new career opportunities.A Day in the Life of a Customer Service TellerEngage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their dayProvide exceptional customer service, accurately and efficiently processing customer service transactionsBuild relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference optionsResolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bankServe as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriateAdhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligationsSupport and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local lawsBring a positive energy and confidence to Citizens Bank and its customers every dayPresent a professional appearance as the face of CitizensWhat can we offer you?Strong recognition and incentive programs based on your achievementsTraining, strategies and tools to support your personal growth and the development of strong customer relationshipsCareer growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Universal Banker, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line roleCollaborative workforce committed to supporting your ideas and feedback and accelerating your potentialTeam atmosphere of diverse professionals committed to making an impact as an organizationOpportunities to volunteer and give back to our local communitiesExceptional benefits such as Medical & Dental, along with a 401K with corporate matchQualificationsWhat qualifications are we looking for?High School degree or GED requiredMinimum of 6 months cash handling experience in a retail or banking environmentMinimum of 6 months demonstrated customer experience, recommending and referring products and services to customersStrong listening and communication skillsAbility to effectively ask questions and identify needs to enhance the customer relationshipCommitment to build relationships through in-person customer interactionsAbility to problem solve and provide solutions to customer issuesAbility to build strong relationships with teammates, business partners and specialists through collaborationEnergetic, detail-oriented and ability to multitask effectivelyAbility to work branch hours, which can include weekends and eveningsHours and Work ScheduleHours per Week: 40Work Schedule: Varies with branch needs and may include weekends and eveningsBe a great Citizen. Join us today.,educationRequirements:Why Work for Us,employmentType:1st Shift,identifier:196903,industry:F,qualifications:Qualifications   What qualifications are we looking for?   High School degree or GED required Minimum of 6 months cash handling experience in a retail or banking environment Minimum of 6 months demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance the customer relationship Commitment to build relationships through in-person customer interactions Ability to problem solve and provide solutions to customer issues Ability to build strong relationships with teammates, business partners and specialists through collaboration Energetic, detail-oriented and ability to multitask effectively Ability to work branch hours, which can include weekends and evenings   Hours and Work Schedule   Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings   Be a great Citizen. Join us today.  

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Company Profile
In 1828, RBS Citizens Financial Group got its start as a small community bank called the High Street Bank in Providence, Rhode Island. RBS Citizens Financial Group, Inc. is a $127 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, approximately 3,600 ATMs and more than 19,000 colleagues. It operates its branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.

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