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Job Details

Systems Analyst - Cloud Operations

Company name
Neptune Technology Group Inc

Duluth, GA, United States

Employment Type

Posted on
Nov 19, 2020

Valid Through
Mar 04, 2021

Apply for this job


\u003cp\u003e\u003cstrong\u003ePosition Summary\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eThe Cloud Systems Analyst will be responsible for automating, organizing, monitoring, and maintaining all Neptune Cloud / Data Center Operations for both internal customers and external SaaS applications and systems.\u0026nbsp; While working closely with the Customer Support team to facilitate the provisioning and migrations of Neptune customer data.\u0026nbsp;\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEssential Responsibilities:\u003c/strong\u003e\u003c/p\u003e
\u003cli\u003eIncident Management experience \u0026ndash; Managing incidents including business expectations and communication.\u003c/li\u003e
\u003cli\u003eEnsure that servers have the latest critical and security patches applied. Coordinate updates with technical and business process owners.\u0026nbsp;\u003c/li\u003e
\u003cli\u003eWork outside of business hours may be required (requirement to be on call for system down/critical issues support).\u003c/li\u003e
\u003cli\u003eRecommend improvements to the Neptune environment to ensure performance, up-time, and incident avoidance.\u003c/li\u003e
\u003cli\u003eProvide Tier 1/2 support and ensure operations, software, or hardware trouble tickets are responded to in a timely manner, verify any response time SLAs are met or exceeded.\u003c/li\u003e
\u003cli\u003eLogging all relevant incident/service request details, allocating categorization, and prioritization codes.\u003c/li\u003e
\u003cli\u003eResolving incidents/service requests within appropriate SLAs.\u2028\u003c/li\u003e
\u003cli\u003eCommunication with users \u0026ndash; keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. \u2028\u003c/li\u003e
\u003cli\u003eAbility to work/excel in a fast-paced environment where attention to detail and effective multi-tasking is essential.\u003c/li\u003e
\u003cli\u003eTeam-player with the ability to interact professionally with internal and external stakeholders.\u003c/li\u003e
\u003cli\u003eAnalytical, with problem-identification and problem-solving capabilities.\u003c/li\u003e
\u003cli\u003eEnsure backup systems and procedures are working and provide direction in implementing and enhancing the processes and restore data as required Research and identify tools, technologies, and cloud provider (AWS) enhancements that can be used to enhance business operations.\u003c/li\u003e
\u003cli\u003eExperience with AWS Virtual Private Cloud (VPC) and Elastic Compute Cloud (EC2).\u003c/li\u003e
\u003cli\u003eDynamics CRM working knowledge.\u003c/li\u003e
\u003cli\u003eBasic Python or Bash scripting.\u003c/li\u003e
\u003cli\u003eBasic Security and TCP/IP networking knowledge and troubleshooting skills.\u003c/li\u003e
\u003cli\u003eMinimum 3 years of experience as a System Analyst or equivalent role.\u003c/li\u003e
\u003cp\u003e\u003cstrong\u003ePhysical Requirements: \u003c/strong\u003eSedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWorking Conditions: \u003c/strong\u003eGenerally agreeable working conditions such as those found inside offices or equivalent work areas for more than 70% of the time.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWorking Environment: \u003c/strong\u003eThis role is work office-based. Flexible and/or remote working options may be considered and are reviewed/approved by management.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTravel Requirements: \u003c/strong\u003eTypically requires overnight travel less than 10% of the time.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eLeveling Information:\u0026nbsp;\u0026nbsp; \u003c/strong\u003e\u003c/p\u003e
\u003cli\u003e\u003cstrong\u003eOverview: \u003c/strong\u003eCareer-development position within the field. Requires moderate skillset and developing proficiency within discipline.\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eComplexity: \u003c/strong\u003eConducts work assignments of increasing complexity. Contributes to team objectives and outcomes.\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eDegree of Independent Judgment: \u003c/strong\u003eModerate supervision with some latitude for independent judgment. Limited problem-solving responsibility while working under defined guidelines.\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eEducation/Experience\u003c/strong\u003e: Typically requires a bachelor\u0027s degree (or international equivalent) and 4 years of relevant experience.\u003c/li\u003e
\u003cp\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e Duluth, GA.,\u0026nbsp;Tallassee, AL., or \u003cspan\u003eMississauga, ON.\u003c/span\u003e\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:9e6d300d-93f8-4db8-b9df-53a127fb74af,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2020-11-19T14:12:15.39Z,InternalPostedDate:2020-11-19T14:12:15.39Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Neptune Technology Group Inc
Website :

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